Community Manager
SocialCommerceClub
About The Position
The Community Manager will be responsible for activating and supporting creators to ensure they post, perform, and remain engaged with the brand. This role involves owning creator community management, onboarding, communication, enablement, and success tracking. The goal is to foster an active and engaged creator community, ensuring smooth operations and continuous improvement in creator performance and retention.
Requirements
- Experience with WhatsApp or community channel management
- Ability to track creator posting activity, momentum, and participation
- Skills in nurturing creator relationships and maintaining trust
- Experience with escalating operational issues
- Familiarity with creator onboarding and communication flows
- Ability to create weekly creator activity reports
- Experience developing creator follow-up and reactivation plans
- Ability to maintain an escalation log for creator issues
- Understanding of Key Performance Indicators (KPIs) such as creator engagement rate, weekly active creators per brand, creator response time, sample-to-post rate, % of onboarded creators who post within target window, and creator retention / repeat posting rate
- Proficiency in using WhatsApp, Creator Center, Reacher, Shipping / sample tracker, and Shared reporting tracker
Nice To Haves
- Experience in activating and supporting creators
- Ability to help creators improve performance
- Experience with campaign blitz support
Responsibilities
- Welcome creators and onboard them into the brand ecosystem
- Share briefs, offers, hooks, deadlines, links, and instructions
- Manage WhatsApp or community channels and keep engagement active
- Support creators with questions about posting, linking, codes, timelines, and expectations
- Help creators understand what content is needed and how to improve performance
- Track creator posting activity, momentum, and participation
- Nurture creator relationships and maintain trust with the creator base
- Escalate operational issues such as shipping, linking, or compliance problems
- Publish weekly creator activity recaps with next actions
- Welcome new creators and send briefs
- Respond to creator questions
- Log posting activity and missing follow-ups
- Send reminders to inactive or pending creators
- Escalate blockers affecting creator output
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
