Community Manager- Willow Lake

Peak Living • Stone Mountain, GA

1d • Onsite

About The Position

Peak Living is seeking a Community Manager to support and assist with all aspects of community operations under the direction of the Regional Manager. The Community Manager supervises community associates and participates in meeting customer service and leasing standards. This role oversees marketing, leasing, resident relations, collections, reporting, resident activities, and the community’s occupancy, collections, and expenses.

Requirements

• At least three years of experience as an onsite Community Manager or Assistant Community Manager in multifamily housing, hospitality, or a similar industry.
• High school diploma or equivalent.
• Valid driver's license.
• Ability to communicate in English.

Nice To Haves

• College education.
• CAM or ARM certification.

Responsibilities

• Supervise all community associates.
• Support and participate in fulfilling customer service and leasing standards.
• Respond promptly and courteously to resident requests and provide solutions to resident issues.
• Direct all marketing efforts.
• Assist with paperwork for new and renewal lease agreements.
• Determine lease renewal rates and assist with delivering renewal letters to secure renewals.
• Recommend rental rate adjustments or concessions to the Regional Manager to increase rental activity.
• Review resident files and accounting records for unpaid or late fees; communicate outstanding balances, implement delinquency collection procedures, and enforce leases to maximize revenue.
• Prepare weekly and monthly reports, 3-day demands, delinquency report updates, other-income and utility-tracking spreadsheets, move-in/move-out inspections, invoices, final security deposit disposition reports, and other reports requested by the Regional Manager.
• Organize resident activities, prepare newsletters, and maintain resident loyalty and retention programs.
• Identify areas for improvement and improve community efficiency, productivity, and profitability.
• Research and shop the competition at least once per quarter to assess rental rates, concessions, security deposits, and other market conditions.
• Collect, post, and deposit rents, security deposits, and other community income daily.
• Lead management of budgeted occupancy, collections, and expenses.

Benefits

• Three weeks of paid time off (PTO).
• 10 paid holidays and 3 floating holidays.
• Medical, dental, and vision plans.
• 401(k) matching.
• Employee referral bonus program.
• Employee Assistance Program.
• Employee appreciation events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED