Community Manager - Knolls at West Oaks

Dominium•Houston, TX

3d•Onsite

About The Position

Dominium is seeking a Community Manager to join their team at Knolls at West Oaks, a 168-unit apartment community in Houston, TX. The Community Manager will be responsible for managing the property to maximize occupancy, collections, physical appearance, resident retention, and compliance. This role involves establishing and maintaining a pleasant atmosphere and positive relations with residents, maintaining visibility and professionalism, and overseeing the day-to-day operations of the property. The Community Manager may also be expected to fulfill duties of open positions, including caretaking, housekeeping, grounds keeping, and light maintenance, to ensure the community's physical appeal and cleanliness. This position acts as a liaison between corporate staff and on-site management/maintenance, conducts staff meetings, prepares performance reviews, and manages employee records. The role involves working with residents to establish good communication and retention programs, resolving resident issues, and overseeing accounting directives and budgets. The Community Manager is responsible for rent collection, eviction procedures, managing move-ins/move-outs, processing applicant files, reporting accidents, and correcting audit findings. They will also conduct safety meetings, respond to internet leads, review traffic reports, sign lease agreements, partner with corporate marketing, and ensure maintenance requests are handled promptly. Continuous inspection of the property for improvements, ensuring a presentable condition, and reviewing work order satisfaction are key. The Community Manager must enforce company policies, stay current on laws and regulations, and perform other duties as assigned by the Area/Regional Manager. This role includes supervisory responsibilities for all site personnel, training, and scheduling.

Requirements

2-year degree (4-year degree preferred) in a related field or equivalent combinations of education and experience.
Three years of multifamily property management experience required.
Proficient in MS Office Suite (Word, Excel, Outlook).
Strong verbal and written communication skills (English) and ability to speak in front of groups of people.
Must be reliable and have exceptional time management and organizational skills.
Must be able to think independently, work with minimal supervision, and coach, mentor and manage others.

Nice To Haves

Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
The ability to speak a second language is a plus.

Responsibilities

Manages daily operations and may fulfill duties of open positions (caretaking, housekeeping, grounds keeping, light maintenance).
Acts as a liaison between corporate staff and on-site management/maintenance.
Meets with staff to discuss business, occupancy goals, renewals, and projections.
Prepares and conducts orientation and training with employees.
Prepares and conducts performance reviews and makes recommendations for salary increases/advancement.
Hires and terminates employees in accordance with company policy, Federal and State laws, and under the direction of the Area/Regional Manager and Human Resources.
Maintains employee records for attendance, PTO, and performance management.
Works with residents to establish good communication and resident retention programs.
Resolves resident issues in a fair and timely fashion.
Follows Dominium purchase order and purchasing procedures.
Oversees and adheres to all appropriate company accounting directives.
Works within the established budget and notifies the Area/Regional Manager of any possible variations immediately.
Collects rent and all monies due on the first of the month, maintaining thorough collection procedures.
Sends files for evictions in a timely manner and ensures files go to collection agency in accordance with policy.
Handles all details of move-ins and move-outs, giving special attention to unit inspection checklists.
Reviews move out charges to maximize chargebacks and compares this to the move-out checklist.
Processes applicant files for screening and in accordance with property’s designated housing program(s) in a timely and accurate manner.
Reports accidents and emergency situations immediately.
Addresses and corrects all internal and external audit findings in the designated time frames.
Maintains and/or documents all community records, files, and reports in property management database.
Conducts monthly safety meetings with all staff.
Responds to internet leads and reviews weekly traffic reports, closing ratios by employee, outstanding renewal opportunities, and guest card follow-up procedures.
Reviews and signs all lease agreements.
Partners with corporate Marketing as needed.
Ensures all maintenance requests are handled promptly, efficiently and in accordance with Dominium’s policies and procedures.
Continuously inspects the property for improvements, recording deficiencies and taking the necessary action within approved budgetary allocations.
Ensures property is in a presentable condition at all times by walking the property including vacant units, grounds, and interior common areas regularly.
Reviews work order response time and follows up with residents to see if the work orders were done to their satisfaction.
Ensures office procedures are followed and completed in a timely manner, including accurate data entry for report submissions.
Checks important audit issues daily – key boxes, staff appearance, job postings, etc.
Supervises all outside contractors or vendors working on the property to ensure quality workmanship and that work is completed as outlined by the contract(s).
Enforces the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual and all relevant manuals contained therein.
Stays current and knowledgeable of federal, state, and local laws and regulations as they relate to the management of the property and the needs of the residents.
Performs other duties as assigned by Area/Regional Manager.
Supervise all site personnel; train and/or be responsible for work performed by staff members or contract vendors; and establish schedules and assign necessary personnel needed to properly manage and maintain the community.