Community Manager

Industrious•New York, NY

60d•$80,000 - $90,000•Onsite

About The Position

Experience by Industrious is a workplace hospitality brand launched by CBRE. As a Community Manager, you own the tenant programming experience for a commercial asset: designing and executing the event calendar, managing building communications, and building the kinds of tenant relationships that make people feel genuinely connected to where they work. This role is creative and operational in equal measure. You'll concept activations, manage budgets, handle logistics, update the tenant app, and personally show up for your tenants. Winning in this role means strong event attendance, a well-integrated tenant app and communication strategy, tenants who trust you and feel the building is on their side, timely and on-brand communications, and improved NPS and CSAT scores. You'll love this role if making people feel welcome comes naturally, you enjoy mixing creativity with structure, you take pride in the quality of your work, you're genuinely curious about people, and variety energizes you. This role is not the right fit if you'd rather stay behind the scenes, find detail work frustrating, are looking for a predictable routine, see hospitality as optional, or are not comfortable balancing creative thinking with operational discipline.

Requirements

3–4 years in community, hospitality, or customer-facing work.
Experience designing and delivering tenant programs, events, or comparable hospitality work.
Clear writing ability, adaptable tone, and experience managing a content calendar or newsletter.
Ability to manage multiple programs and relationships simultaneously without letting details fall through.
Skills in building trust quickly, following through reliably, and making people feel genuinely cared for.
Comfort with digital tools.

Nice To Haves

Experience with a tenant experience app or similar platform is a strong plus.
Ability to learn new tools quickly.

Responsibilities

Design and execute a dynamic calendar of tenant events focused on values that build community and engagement.
Manage all aspects of community events including budgeting, vendor management, onsite execution, and reporting.
Manage event marketing including updating the tenant app, digital and physical signage, and the building newsletter.
Own the tenant experience app: content creation, audience management, timely building notices, adoption strategy, and negotiating local perks and partnerships.
Oversee ordering, restocking, receiving, and inventory of amenity supplies.
Keep all amenity spaces spotless at all times.
Document and escalate maintenance and facilities issues through proper channels.
Maintain clean, organized supply closets.
Support leasing teams in showcasing building amenities.
Build strong bonds with occupiers so their days feel personalized and productive.
Meet with tenant leads at least once a year.
Build relationships proactively throughout the building.
Execute in-suite activations when appropriate.
Deliver on Surprise and Delight and monthly interaction standards.
Own the tenant onboarding process so new occupants know what's available.
Deploy customer sentiment surveys and create action plans for any detractors.
Champion Industrious service standards and hospitality principles.
Model and deliver on any new hospitality standards.
Communicate and resolve issues confidently, empathetically, and professionally.