Community Manager, The Village (Fredericksburg)

AvantStay • Fredericksburg, TX

23h • $85,000 - $115,000 • Onsite

About The Position

AvantStay is seeking a Community Manager to be the on-site leader of The Village Fredericksburg, a 242-unit tiny home resort community. This hybrid role combines aspects of a Community Association Manager (CAM) and a Hotel General Manager. The Community Manager will be responsible for the end-to-end management of the HOA operations, including budget, staffing, vendors, compliance, and amenities, while also ensuring the on-property guest experience meets AvantStay's high hospitality standards. Although the HOA and STR (short-term rental) sides operate on separate financials, the Community Manager is the sole leader responsible for ensuring both run smoothly, compliantly, and are guest-ready.

Requirements

• Min. 3 years experience in HOA/community association management, resort operations, hotel general management, or a similar leadership role (multi-discipline background strongly preferred).
• Proven P&L ownership — budget building, variance management, and vendor cost control.
• Strong organizational and problem-solving skills; comfortable managing multiple teams across HOA and hospitality functions.
• Excellent communication skills across three audiences: homeowners, guests, and corporate/developer stakeholders.
• Flexible schedule with availability to work weekends, evenings, and holidays as required by business needs, especially during peak season.

Nice To Haves

• CAM certification (or state equivalent) preferred; willingness to obtain if not currently held.
• Familiarity with hospitality management systems (PMS, access control) and HOA administration tools is a plus.

Responsibilities

• Serve as the primary point of contact for the HOA board, homeowners, and prospective owners.
• Administer the HOA operating budget, including staffing, common-area maintenance, reserves, and vendor spend, ensuring HOA financials are kept separate from STR/guest revenue.
• Enforce HOA covenants and use standards property-wide.
• Coordinate developer relations, owner move-ins, and homeowner-facing communications.
• Supervise and provide guidance to the Assistant Community Manager, CEA/Gate team, Groundskeepers, and Maintenance Technicians.
• Schedule and lead team meetings to align on priorities and resolve operational challenges.
• Train and mentor staff to ensure excellence in both HOA field operations and guest service delivery.
• Hold the on-site STR/guest operation to AvantStay brand and guest-experience standards.
• Manage guest complaints rooted in common-area or HOA-controlled infrastructure, ensuring timely resolution and guest satisfaction.
• Collaborate with the GX and programming teams to curate amenity-based experiences.
• Manage labor across HOA field roles, including weekly scheduling, to optimize productivity and coverage.
• Inspect common areas and amenities daily to ensure cleanliness and readiness standards.
• Partner with the STR ops team on housekeeping turn quality, maintenance response times, and unit guest-readiness.
• Monitor the minimum live-unit threshold required for wastewater system viability and flag infrastructure issues.
• Own vendor relationships for HOA-side services, negotiating rates and monitoring SLAs.
• Monitor common-area supplies and equipment inventory, placing orders as needed.
• Track compliance items, including permits, inspections, insurance certificates, and regulatory filings, and maintain a compliance calendar.
• Collaborate with Safety/Security to maintain a secure environment for owners, guests, and staff.
• Address policy violations and ensure compliance with safety protocols.

Benefits

• Competitive annual salary of $85,000–$115,000 (total pay, including performance bonus) dependent on experience
• Generous company-sponsored insurance (medical, dental, vision, life, etc.).
• Flexible paid time off.
• Complimentary and discounted stays at AvantStay properties.
• Pre-tax retirement savings plans offered via Betterment.
• Paid parental leave.
• Fitness reimbursement.
• Cell phone reimbursement.
• Mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed