Community Manager (Lease Up) - Citadel Urban
About The Position
The Community Manager oversees the day-to-day operations of an assigned apartment property, including staff, daily activities, and resources, to achieve budgeted financial and operational goals. The role ensures property operations comply with company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The Community Manager contributes to property budgeting and financial performance, oversees leasing and marketing strategies, and manages vendor payments and expenditures. The role leads resident service and retention efforts, ensures the property and amenities meet safety and appearance standards, supervises property staff, and supports the client/owner relationship. It also prepares accounting, financial, administrative, and other reports. In California, the role additionally manages lease documentation using the California-specific Lease File Checklist.
Requirements
- 4–6 years of relevant experience in property management, sales, marketing, and customer service sufficient to manage apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, conflict-resolution, and customer-service skills.
- Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
- All licenses and/or certifications required by state and local jurisdictions.
- Valid driver’s license to drive a golf cart on the property; ensure other onsite staff with golf-cart access also have valid licenses.
- Proficiency with internet, word-processing, spreadsheet, and database-management programs.
- Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Nice To Haves
- Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
- Strong proficiency with property-management software, preferably Entrata, Yardi, and/or OneSite.
Responsibilities
- Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
- Achieve revenue targets by setting rents, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
- Review and approve vendor, contractor, and service-provider invoices; reconcile work or purchases, verify insurance certificates, code charges, and coordinate related communications.
- Control expenditures within the approved budget and manage petty cash.
- Oversee lease enforcement, including application approvals, discounts, renewal leases, apartment inspections, notices, evictions, and allowable late fees and other charges.
- Analyze market and economic trends and implement short- and long-term marketing and leasing strategies to meet occupancy and revenue goals.
- Promote resident satisfaction and retention by addressing complaints, questions, requests, and service issues promptly; ensure the maintenance team meets company standards for responding to and completing service requests.
- Conduct property inspections and take action to maintain the safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
- Supervise staff by interviewing, hiring, orienting, training, and managing performance in accordance with company policies and practices.
- Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
- Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
- In California, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.
Benefits
- Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
- Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
- Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
- Six-week paid sabbatical after 10 years of service and every five years thereafter.
- 401(k) with company match up to 6% of pay after six months of service.
- Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
