Community Manager | Lease up

RPM Living • Hillsborough, NC

1d • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community, leading property staff and supporting resident satisfaction, financial performance, leasing, and owner relationships. The role calls for strong interpersonal and resident-relations skills, effective communication, dependability, professionalism, and the ability to lead and train others.

This is an on-site role based primarily in an office, with some time outdoors and exposure to the elements. The office may have bright lights, ongoing noise, and distractions. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs.

Requirements

• Strong resident-relations and interpersonal skills.
• Ability to communicate effectively, take charge, lead, and train.
• Dependable, professional, and able to work as a team player.
• Ability to operate a computer, keyboard, mouse, and other office equipment.
• Ability to read documents, computer screens, and data, and to hear and understand verbal communications in person and over the phone or computer.
• May be required to sit for extended periods while working at a desk and climb stairs.
• May occasionally need to lift or carry files or office supplies weighing up to 20 pounds.
• Must be able to work a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as business needs require.

Nice To Haves

• A valid driver’s license is preferred.

Responsibilities

• Lead property staff, including candidate interviews, onboarding, training, timesheet approval, quarterly discussions, and annual assessments in accordance with company policies and standards.
• Drive the team to achieve performance indicators; provide feedback to underperforming associates and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Collaborate with the property maintenance team to ensure resident service requests are handled promptly and completed in line with company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze and interpret market and economic trends and partner with marketing on short- and long-range leasing strategies to achieve occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage the client/owner relationship through meetings, property tours, updates, and responses to owner requests.

Benefits

• Weekly pay for associates working on site at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed