Community Manager

Paragon Properties, LLC.•Kalamazoo, MI

4d•Onsite

About The Position

We are looking for a dynamic, results-driven Community Manager to join our team at Dover Hills Apartments. This role involves balancing operational excellence, resident satisfaction, and team leadership to create a welcoming and engaging community. The ideal candidate will have an aptitude for relationship sales, a strong customer service ethic, exemplary communication skills, and a strong work ethic in a fun environment.

Requirements

1+ years of on-site Leasing Manager or Assistant Manager experience or at least 2+ years of supervisory experience with customer service orientation
High school diploma or equivalent
Excellent written and verbal communication skills, interpersonal, leadership, coaching and conflict resolution skills
Exceptional customer service skills
Strong attention to detail
Possesses superior sales ability
Computer proficiency, including MS Office: Word, Excel, and Outlook
Basic math skills
Professional appearance and demeanor
Ability to handle multiple tasks in a fast-paced environment and adapt to changing assignments and priorities
Reliable and dependable attendance at the work site
Superior knowledge of Fair Housing guidelines, state/local/federal laws, and safety compliance.
Pre-employment background check, drug screening and physical before employment begins.

Nice To Haves

College-level education
Industry designations
YARDI experience

Responsibilities

Responsible for day-to-day oversight of a property.
Promote a positive work atmosphere through effective and present leadership.
Communicate job expectations by setting goals, mentoring, and evaluating job performance, including coaching and counseling when disciplining employees, enforcing company policies, procedures, standards, and safety guidelines.
Maintain employee work schedules, time off, audit and approve payroll.
Attend meetings, training, and refresher classes as necessary.
Conduct staff meetings and communicate company information/policies/processes to staff.
Process vendor invoices timely.
Annual budget preparation.
Prepare financial and performance reports by appropriate deadlines.
Ensure top-level customer satisfaction through continuous professional and positive conversations.
Participate in all aspects of the apartment leasing process, including touring apartments, recording traffic, performing follow-up, and assisting with application processing.
Perform "quality control" final inspection of all market-ready units prior to move-in.
Ensure the community is rented to optimal capacity and budget expectations.
Monitor and manage rental rates to maximize income.
Routinely inspect the physical condition of the entire community, including common areas, models, and vacant units.
Address all standards and liability issues immediately.
Oversee the market-ready process.
Monitor maintenance service requests and work closely with the Maintenance Supervisor to prioritize and complete service requests within company expectations.
Assist with performing move-out inspections of vacant units and ensure proper documentation is completed.
Ensure inspections and preventative maintenance are completed.

Benefits

Comprehensive medical, dental and optical insurance with a minimal waiting period for enrollment
Company paid life and disability insurance
Guaranteed Full-Time 40 hour per week schedule
Paid time off
9 paid holidays
Paid volunteer hours
401(k) program with an employer contribution
Quarterly bonuses based on overall property performance goals
Training program with opportunities for advancement
Employee Recognition Program
Rent Discount