Community Manager - Townhouse Atlanta

Greystar Management Services•Atlanta, GA

13d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of the assigned 254-unit stabilized garden-style property, managing staff, activities, and resources to achieve budgeted financial and operational goals. The role ensures compliance with company policies and procedures and applicable housing laws and regulations. The position contributes to property budgeting and financial performance, including setting rents, collecting and posting rent and fees, reviewing financial reports, approving vendor invoices, controlling expenditures, and maintaining petty cash. It oversees leasing and lease enforcement, develops marketing and leasing strategies, and works to meet occupancy and revenue goals. The Community Manager promotes resident satisfaction and retention, oversees timely service-request handling, inspects the property and its amenities, and ensures standards for safety, cleanliness, and appearance. The role also hires, trains, and supervises staff; supports client and owner relationships; and completes accounting, financial, administrative, and other reports. Routine local travel may be required.

Requirements

At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills.
Ability to manage day-to-day apartment community operations, resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Hold all licenses and certifications required by applicable state and local jurisdictions.
Valid driver's license to drive a golf cart on the property; ensure other onsite staff with golf-cart access also have valid driver's licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

Manage day-to-day property operations, staff, activities, and resources to achieve budgeted financial and operational goals.
Contribute to property budgets by evaluating financial statements, marketing information, and operational reports.
Set rent rates, ensure rent and fees are collected and posted, make bank deposits, and prepare and review monthly financial status reports.
Review and approve vendor, contractor, and service-provider invoices, reconcile work or purchases, verify insurance certificates, code expenses, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including reviewing prospective resident applications, approving discounts and renewal leases, conducting apartment inspections, issuing required notices, handling evictions, and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues.
Ensure maintenance staff meet company standards for responding to and completing resident service requests.
Inspect the property and take action to ensure buildings, grounds, and amenities meet safety, cleanliness, appearance, and appeal standards.
Interview, hire, orient, train, and manage staff performance in accordance with company policies and practices.
Support client and owner relationships by conducting meetings and property tours, sharing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
In California, use the California Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs.