Community Manager - HOA Property Management

SpectrumAM•Fort worth, TX

2d•Hybrid

About The Position

We are seeking positive and motivated professionals for a career change into property and HOA community management. Our company provides industry-leading education and training, including a one-year initial training period and assigned mentors, to develop you into an industry expert within three years. This role offers a solid foundation for general business matters and administration, with opportunities for career advancement within the company or externally. We foster a vibrant culture based on trust, support, career development, fun, autonomy, and strong human connections, viewing our team as a 'work family'. The Community Manager is the face of our organization, acting as a liaison between HOA boards, homeowners, and vendors. This multi-faceted role requires ultimate ownership, excellent customer service, vendor management, and portfolio operation with a positive attitude.

Requirements

Approximately ten (8+) years of solid work experience.
Ability to attend or run evening meetings (usually 30-40 per year).
High-level organizational skills in a fast-paced environment.
Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.).
Ability to learn other business computer systems.
Strong customer-friendly and informative communication skills.
Some experience and knowledge of financial statements and budgets.
Comfortable with public speaking in small and large meetings.
Good conflict management skills in sometimes stressful situations.
Experience with gathering bids for large projects and management of those projects.
Must be able to commute to our local office for team collaboration, onsite functions, or any mandatory events.
The training phase will begin in the local office and last for the first year.

Nice To Haves

Prior HOA experience is not required.
Backgrounds from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and many more are considered.
Developed skills in customer services, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management are helpful.

Responsibilities

Live our Same Day Response Policy.
Engage with board members and homeowners in your community.
Manage daily, weekly, and monthly tasks for a portfolio of associations.
Plan for and facilitate association board meetings and annual meetings.
Manage vendor relations, including the bidding and project management process.
Consult with other departments in support of your communities.
Handle Risk Management, Insurance, and Litigation Support.
Prepare budgets and manage the finances of the associations.
Be available for after-hour emergencies.
Perform additional tasks as necessary.

Benefits

Hybrid Empowerment Plan (after the first year, with potential for remote work).
5 weeks of PTO.
40 paid hours per year for community service activities.
11 Annual Paid Holidays.
Paid Training - Internal Learning and Development Management System.
Medical, Dental, Vision, STD/LTD, Life/AD&D.
401k program.
Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
Phone and Mileage Reimbursement.
Well-structured career track plan with a 6-month review.
Annual Salary $57,500.00 with reviews and performance increase opportunities every 6 months.