Podcasting and Social Media COMMUNITY MGR, PODCASTING & SOCIAL MEDIA

Focus on the Family•Colorado Springs, CO

1d•Onsite

About The Position

The Community Manager – Podcasting & Social Media position exists to grow and engage Focus on the Family’s social media audience for the assigned brand or brands within Podcasting & Social Media. This role serves as the day-to-day social voice of the assigned brand(s) on social platforms, turning podcast and ministry content into clips and posts that reach, encourage, and disciple the audiences Focus on the Family serves. Collaborating with producers, videographers, and graphic designers, the Community Manager publishes a high volume of short-form content, writes the captions that frame it, manages community interaction across channels, and analyzes performance to learn what resonates with each audience. The role blends creative copywriting, disciplined publishing, and analytics. For instances in which the role serves multiple brands, it requires the ability to switch voice and tone fluidly, so each audience feels directly spoken to.

Requirements

Bachelor's degree in communications, marketing, journalism, or related field, or equivalent experience; a strong portfolio of social content can substitute
3-5 years of experience managing social media, community management, or creating short-form content
Hands-on experience publishing on Instagram, TikTok, YouTube Shorts, Facebook, and similar platforms
Experience writing social captions and copy, ideally for more than one brand or audience
Familiarity with social scheduling and community-management tools
Working knowledge of social analytics and engagement metrics
Awareness of the assigned brand's audience and the broader Christian ministry context preferred
Strong short-form copywriting and caption-writing skills, including across multiple voices when serving multiple brands
Proficiency publishing and scheduling across major social platforms
Community management and audience engagement skills
Familiarity with engagement automation tools and DM flows
Ability to read social analytics and adjust strategy
Basic video clip selection and light editing awareness
Strong organization and consistency under a publishing cadence
Collaboration with producers, videographers, designers, and content creators
Sound judgment in public-facing communication
Demonstrates a commitment to continually developing skills, competencies, and maturity
Represents the ministry faithfully and protects its reputation in every public interaction
Demonstrates a commitment to responsible stewardship of the audience trust and resources entrusted to the ministry
Understands and works effectively within a donor-supported ministry environment
Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values
This role is considered a Spokesperson for Focus on the Family and should represent Focus’ position and tone at all times
Lives with integrity derived from Biblical values and demonstrates standards of conduct that meet or exceed company and/or legal requirements
Creative and quick-witted writer with a strong sense of voice
Socially fluent and current on platform trends
Warm, encouraging, and patient in community interaction
Organized and consistent with a high-volume publishing cadence
Analytical and curious about what drives engagement
Dependable and responsive
Ministry-minded; represents each assigned brand with care
Versatile, able to switch voice and tone fluidly across audiences for multi-brand instances

Responsibilities

Publishes short-form content for the assigned brand or brands across social platforms on a consistent cadence, with volume aligned to the assignment.
Schedules and posts clips, reels, and short videos at optimal times for each platform and audience, ensuring each post meets platform specifications and the assigned brand's standards before publishing.
Writes compelling, on-brand captions for short-form content with hooks, calls to action, and copy tailored to each platform and audience.
For multi-brand assignments, maintains distinct yet consistent voices across the assigned brands so each audience feels directly spoken to.
Engages the assigned online community by responding to comments, messages, and mentions in a timely, warm, and Christ-like manner.
Fosters conversation, answers constituent questions, surfaces meaningful interactions, and escalates sensitive or pastoral situations appropriately.
Analyzes short-form content performance to understand what resonates and inform future captions, formats, and posting strategy, tracking reach, engagement, and growth metrics separately by brand where multiple brands are assigned.
Shares performance findings and content recommendations with the assigned brand-area director and the broader Podcasting & Social Media team.
Sets up and maintains engagement automations such as auto-replies, DM flows, and saved responses to scale community interaction without losing a personal, ministry-minded tone.
Coordinates with podcast producers, videographers, graphic designers, and content creators to source clip-worthy moments and align social content with the assigned brand's publishing calendar.
Monitors social trends, audio, formats, and platform changes relevant to the assigned audience(s) and adapts content accordingly.
Maintains a content and publishing calendar for the assigned brand or brands.
Shares community feedback and content ideas to the broader team.
Supports special social campaigns, launches, and live coverage of events as assigned.
Maintains an organized library of published posts, captions, and assets.
Performs other duties as assigned.