Community Manager/Job Developer

Support Solutions•Nashville, TN

13d•Hybrid

About The Position

Community Managers are responsible for administrative and programmatic duties for their assigned caseload, ensuring the supported person(s) needs are met, staff coverage is in place, services are provided as authorized, staff are professionally trained, documentation is complete and accurate, and all areas meet state & licensure requirements. The Community Manager supervises Direct Support Professionals / Job Coaches and implements staffing schedules. This role involves assisting with supervision, evaluations, disciplinary actions, and hiring of Direct Support Professionals, attending planning meetings, and participating in the development of person-centered support plans and activity calendars. Documentation of progress in monthly reviews and ensuring community support aligns with the plan of care are key responsibilities. The role also includes scheduling staff meetings and training, ensuring communication among staff, assuring appropriate shift coverage, and completing all duties. Safe transport of and accompanying person(s) supported to events, job sites, and medical appointments is required. Programmatic and administrative supervision of staff on all shifts, ensuring the currency and conformity of person(s) supported records (hard copy and electronic) with all regulations and standards, and daily review of electronic records for timely and adequate note entry are essential. Ensuring timely completion of medical appointments and follow-up, including proper staff assignment, preparation, documentation, and communication with the agency nursing team, is also critical. Prompt and timely reporting of all incidents according to policies and procedures is required. If applicable, maintaining records and security for personal and company funds, maintaining an inventory of person(s) served possessions, procuring additional items as needed and approved, and maintaining expenditures within the approved budget for community activities are part of the role. Maintaining a safe and clean work environment, including vehicles, and ensuring monthly fire and emergency drills are conducted and documented are also responsibilities. Completing and disseminating weekly/monthly activity calendars, including all scheduled appointments, outings, events, in-services, and meetings, with revisions as necessary, is required. Other duties as assigned by supervisors are expected. This position requires open, honest, and timely communication with person(s) served, peers, external stakeholders, and supervisors. Other functions include exhibiting behaviors consistent with the vision and values of Support Solutions, practicing safe work habits, attending all scheduled training, working as part of a team to achieve Quality Management principles, operating agency vehicles safely, and performing other job-related duties as assigned.

Requirements

Must have a high school diploma or equivalent.
Must have one year's experience in direct service delivery with adults with intellectual disabilities.
Must be able to do heavy lifting in assisting with personal care, if applicable.
Must have proficient computer knowledge.
Must have a valid driver’s license and maintain a valid driver’s license and acceptable driving record throughout employment with Support Solutions.
Must meet state and local requirements regarding criminal background check, sexual offender check, abuse registry, drug screening and felony offender listing.
Must meet all training requirements and keep training current.
This position is required to manage and at times provide employment services and support to people with intellectual / developmental disabilities.
Community Managers must acquire and maintain proper certifications and training required of Job Developers responsible for the oversight of Job Coaches.
Effective verbal and written communication skills
Effective organizational skills, able to complete heavy workloads within established times, and perform with frequent interruptions and/or distractions
Effective interpersonal skills, able to establish and maintain cooperative working relationships with others, ability to interact appropriately with others in various contexts and purposes
Must be able to practice confidentiality in all matters pertaining to supported people and employees
Possess effective time management in the office and in the field and adjust priorities quickly as circumstances dictate
Can perform a variety of duties, often changing from one task to another, in a job that may require significant differences in technology, techniques, environmental factors, physical demands, or work situations.
A working knowledge of community resources
Keeps a professional appearance
Able to follow instructions and work independently
Have a proficient knowledge of computer software programs needed to complete job tasks
Understands protocol when working with individuals with developmental disabilities.
Proficient knowledge of rules, regulations, policies, and procedures.
Possess a high degree of leadership and a lead by example mindset, make appropriate job decisions following standard office policies and procedures, recognize an emergency and take appropriate action, think through the consequences of a decision prior to making it.
Employee must also provide any medical records required to comply with regulations in force through any governing entity related to business operations and to meet policy and procedure requirements of Support Solutions, such as TB Skin tests, HEP B vaccinations, Flu vaccinations, etc.
The employee must have a full range of body movements including the use of his/her hands, feet, and limbs to perform CPR compressions, abdominal thrusts, CPI techniques, or to pursue on foot a person to prevent them from injury, etc.
The ability to bend the body, to reach for objects, and to crouch/stoop, and climb when needed are also required.
The employee must have command of all five senses: sight, hearing, touch, smell, and taste.
Specific vision abilities required include close vision, distant vision, and depth perception.
These vision requirements in each area must be sufficient to shift in focus from reading documents to using a computer or tablet for data entry and operating a vehicle.
There is also a requirement to talk and listen for prolonged periods both on the telephone and face to face.
The employee must be able to perform heavy lifting over 50 lbs. to assist total care supported individuals with transferring from or to wheelchair, turning/repositioning a total care person in bed, etc.
Valid state issued Driver License (CDL- if required for the position).
Valid automobile insurance (this must be maintained throughout employment if required).
Maintain applicable certifications, such as CPR, First Aid, crisis management, and medication certification.

Responsibilities

Assist with supervision, evaluations, completion of disciplinary actions, hiring of Direct Support Professionals in the locations assigned, with input and approval of the Community Program Manager, Assistant Program Director and/or Regional Director.
Attend planning meetings as required.
Participate in the development of person(s) supported plans of care / PCSP (Person Centered Support Plan)) and activity calendars if required.
Document progress in monthly reviews.
Assure community support is in accordance with the plan of care.
Schedule staff meetings and training as required (agenda items to include proper implementation of person(s) supported programs, company policies and procedures, orientation of inexperienced staff, to include job shadowing).
Assure that communication is maintained with all staff.
Assure appropriate coverage of all shifts and the completion of all duties.
Assure safe transport of and accompany person(s) supported as needed to events, job sites, and medical appointments utilizing company vehicle, personal vehicle, or public transportation.
Assure programmatic and administrative supervision of staff on all shifts.
Assure that all aspects of the person(s) supported records (hard copy and electronic) are current and conform to all regulations and standards. Including review of Electronic Records daily to assure that daily notes are entered by all staff in the home and meet expectations of funding sources.
Ensure that medical appointments and follow-up are completed as required and in a timely manner.
Assure all incidents are reported according to policies and procedures promptly and timely.
If applicable, maintain records and security for personal and company funds (ex. food stamps, personal spending, and business checks).
Maintain an inventory of person(s) served possessions.
Procure additional items as needed and approved.
Maintain expenditures within the approved budget for community activities.
Maintain a safe and clean work environment in accordance with all standards; this includes the vehicle.
Assure that monthly fire and emergency drills are conducted and properly documented according to policy and procedures, if applicable.
Complete and disseminate weekly/monthly activity calendars including all appointments, outings, events, in-services, meetings, etc. scheduled for the time.
Perform other duties as assigned by supervisors.
Exhibit behaviors and best practices consistent with the vision and values of Support Solutions.
Practice safe work habits to minimize potential safety and health hazards and to maintain a safe work environment.
Attending all training as scheduled.
Work as part of the team to ensure that Support Solutions Quality Management principles (Plan, Measure, Assess, Improve) are practiced and achieved.
Operate agency vehicles and personal transportation in a safe manner.
Perform other job-related duties as may be assigned by designated and/or authorized staff.