Community Manager Intern

Emergent Labs•San Francisco, CA

6d•Onsite

About The Position

Emergent is seeking a Community Intern in San Francisco to collaborate with our Community Lead and Head of Marketing. This role involves managing the operational aspects of our events and online community, and contributing to the expansion of our global ambassador program. The intern will gain hands-on experience in community-led growth within an AI company, participating in in-person events in San Francisco and engaging with online communities across platforms like Discord and Facebook. The position is ideal for individuals passionate about AI, small businesses, and community building, offering significant ownership from the outset.

Requirements

Genuinely interested in AI, startups, and small businesses, with curiosity about how non-technical individuals build with AI.
Experience as a builder, having created apps or websites.
Comfortable on camera, able to record walkthroughs, participate in livestreams, or interview builders.
Strong, friendly writing skills, capable of matching community tone across different platforms.
Clear communication skills for calls with ambassador candidates and city leads.
Organized and reliable, with the ability to keep trackers updated and manage multiple timelines.
Process-oriented mindset, able to identify and document effective event strategies.
People-oriented, comfortable working at events, welcoming attendees, and problem-solving.
Based in the SF Bay Area and able to work in person at HQ.
Comfortable using Luma, Discord, Facebook Groups, Google Sheets and Docs, Slack, and Notion.
Familiarity with Canva, CapCut, or OBS for content creation, or ability to learn quickly.

Nice To Haves

Experience running or moderating online communities (Discord, Reddit, Facebook groups, campus clubs).
Experience in event planning, campus organizing, or chapter/club leadership, particularly multi-city or multi-chapter.
Interviewing, recruiting, or admissions experience (e.g., tour guide, club recruitment, hiring committees).
Experience building projects on Emergent or other non-technical coding platforms.
Short-form video or streaming experience (Canva, CapCut, OBS, TikTok/YouTube).

Responsibilities

Manage Luma event pages, including content, registration, and reminders.
Track RSVPs and handle check-in and on-site logistics for events, workshops, and mixers in San Francisco.
Assist in the day-to-day management of Discord and Facebook groups, including welcoming new members, answering questions, and addressing product issues.
Provide prompt and friendly member support across various channels.
Identify and flag notable builders, success stories, and use cases for content and social media teams.
Record product walkthroughs and demos, and co-host livestreams or builder interviews.
Maintain community trackers and dashboards for event attendance, signups, Discord growth, engagement, and user-generated content (UGC).
Source, screen, and interview ambassador candidates for new city expansions.
Review applications, conduct initial calls, and prepare recommendations for the Community Lead.
Onboard new city leads by managing agreements, Slack setup, playbook walkthroughs, and event calendars.
Support city leads through their initial events.
Curate and maintain the global events playbook, creating templates, checklists, and best practices.
Track global ambassador events, including recaps, reports, metrics, and content.
Ensure consistent quality across the ambassador program as it scales.
Capture photos, video clips, and stories at San Francisco events.
Collect user-generated content from global chapters.