Skeels, Morgan Hill CA

Eden Housing•Morgan Hill, CA

13d•$31 - $36•Onsite

About The Position

Under the direction of the Property Supervisor, the Community Manager III is responsible for the overall operation of multiple sites or a single large property. This role involves the day-to-day implementation of policies, procedures, and programs to ensure a well-managed and maintained community, meeting all regulatory and investor requirements. Key responsibilities include fostering a supportive resident environment, sound fiscal management, maintaining occupancy levels, ensuring building and grounds upkeep, managing onsite staff, supervising vendors, and potentially working with a Board of Directors. The Community Manager III must possess strong interpersonal skills, good judgment, and discretion. This position requires leadership in community development and staff direction, fostering a cooperative team environment. The Community Manager III directly supervises two or more employees. A Community Manager III living on-site will also be responsible for Night Manager duties, including responding to after-hours emergencies.

Requirements

Three years’ experience in affordable housing management as a community manager.
Three years managing people, projects, materials, and information; or equivalent combination of education and experience.
Ability to read and comprehend written instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one situations to customers, clients, and other employees.
Ability to read and interpret documents such as safety rules, operating maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of residents or staff.
Ability to effectively present information in one-on-one and small group situations.
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
Ability to perform operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
Must be able to proofread documents, read policies and procedures, contracts, forms, hand-written information, and other information.
Must be able to receive verbal information/instructions over the phone and in person.
Must be able to distinguish the sounds made by emergency equipment from other environmental sounds.
Must have sufficient smell to detect foreign/unpleasant odors while walking through buildings.
Must be able to concentrate despite constant interruption.
Must be able to attend to tasks for more than 60 minutes at a time.
Must be able to remember verbal/written information for unlimited periods of time.
Expected to handle irritated, belligerent, or upset residents or visitors with calmness, diplomacy, and good social skills.
TCS and COS certification is required to be obtained within the first 12-months of the position.

Nice To Haves

Willingness to learn and troubleshoot preventive plumbing, electrical and landscaping and ongoing maintenance issues and concerns.
Positive attitude, good sense of humor, energetic, assertive, and capable role model for subordinates.
Demonstrated integrity on a professional level.
Excellent communication and customer service skills.
Strong attention to detail.
Knowledge of Word and Excel.
Yardi software knowledge a plus.
Ability to handle many projects at once and shifting priorities in a fast-paced environment.
Second language skill a plus.
ARM certification preferred.
Willingness to learn to prepare annual budgets.

Responsibilities

Supervises maintenance and janitorial staff, vendors, and contractors to ensure quality of work.
Schedules routine and emergency maintenance, and performs regular inspections to ensure quality control and adherence to preventative maintenance checklists.
Ensures adherence to all maintenance requirements of Eden Housing and performs quarterly safety inspections in compliance with OSHA laws.
Manages vacant apartment turnover procedures to ensure timely and efficient turnovers.
Reviews and ensures timely completion and proper closing of work orders in Yardi.
Prepares lists of capital replacements and inventories building contents, tools, and equipment.
Bids out and selects contract services, negotiates vendor agreements, and monitors vendor performance.
Ensures adherence to all applicable municipal and fire codes, and obtains necessary permits.
Prepares written recommendations for physical repairs, improvements, supplies, materials, and equipment.
Utilizes the HD Supply app for Material Safety Data Sheets and safety-related inspections.
Maintains full occupancy by preparing advertising and marketing programs.
Assigns units according to the Waiting List and Eden Housing policy.
Ensures the development and administration of the waiting list complies with all requirements.
Supervises staff in the turnover of vacant rental units.
Reviews rental applications and leases for accuracy and completeness.
Conducts applicant interviews, obtains documentation, and verifies income.
Takes deposits and rents, and performs background screenings on potential applicants.
Walks vacant apartments and properties to ensure they are clean and ready for showing or in good condition.
Supervises move-in and move-out procedures and completes security deposit refund paperwork timely.
Conducts marketing and public relations tours, and prepares market surveys.
Prepares weekly Vacancy Reports, monthly Budget Variance Reports, and Management Overview Reports.
Attends meetings and activities to enhance the sense of community and public image of the properties.
Promotes harmonious relations among residents, staff, vendors, and the community.
Maintains congenial relationships with residents, showing sensitivity to cultural background, economic status, and special needs, adhering to Fair Housing laws.
Develops a sense of community among residents through positive interactions and activities.
Ensures all site staff respond to resident requests or complaints in a timely, efficient, and courteous manner.
Receives work order repair requests, schedules repairs, and follows up with residents for quality control.
Manages resident evictions in compliance with court orders and legal counsel.
Convenes and chairs resident meetings, and assists in preparing Board Packets.
Coordinates with Resident Services to assist residents with social services needs.
Provides resident comment and evaluation forms and acts on feedback.
Develops and provides support to resident organizations.
Represents the properties to local social service agencies and funding sources.
Ensures successful day-to-day financial management of properties and maintains financial records.
Collects rents and other monies, ensuring timely and accurate processing in YARDI.
Supervises or completes daily deposits of all monies collected.
Reviews delinquent accounts and determines necessary collection actions in consultation with the Property Supervisor.
Submits weekly reports with action plans for receivable reduction.
Reviews property dashboards and prepares action plans for properties not meeting goals.
Compares lease information with monthly rent roll for accuracy of deposits, rents, and move-in dates.
Reviews monthly pre-posting reports for accurate rent charges.
Utilizes purchase orders for property purchases and performs payscan functions daily for vendor payment.
Reviews monthly income and expense statements and reports problem areas to the Property Supervisor.
Prepares the initial draft of the annual site budget and maintains compliance within the budget.
Prepares monthly financial packages for submission to the Property Supervisor.
Works with Community Managers and Property Supervisor in monitoring and managing to budget.
Prepares weekly Vacancy and Delinquency Reports of the entire portfolio.
Completes and submits a Monthly Budget Variance Report.
Completes and submits incident reports within 24 hours for any out-of-the-ordinary occurrences.
Adheres to all accounting and reporting procedures required by Eden Housing.
Supervises or completes all resident files accurately and completely at move-in and recertification.
Supervises or completes timely and accurate income recertification of all residents within established regulatory guidelines.
Processes and maintains all resident documents and forms, and submits files to third-party compliance for approval.
Ensures compliance with regulatory and/or financial partner requirements and requests for information.
Prepares property for all inspections to ensure good results.
Interacts with investors, funders, and agencies on behalf of the properties.
Coordinates and participates in site inspections and visits of regulatory agencies and financial partners.
Supervises or manages the day-to-day administration of property offices, including answering telephones, interacting with residents, sorting mail, coding invoices, and handling inquiries.
Ensures the office is clean, well-organized, and presentable to the public.
Adheres to Eden Housing performance standards and exercises good judgment and consistency.
Ensures consistent application of rules, regulations, lease, and lease addenda, documenting violations.
Ensures proper maintenance and storage of property files and records.
Ensures all property staff adhere to Eden Housing systems, procedures, timelines, and formats.
Collects, analyzes, and reports statistical data to assess property status and needs.
Reports property status to Property Supervisor using the monthly dashboard, developing action plans where compliance is not met.
Ensures prompt response to emergencies, assigning staff as needed.
Completes incident reports and forwards them to the Property Supervisor within 24 hours.
Assists in the coordination of displaced residents due to property emergencies.
Posts all required licenses, permits, notices, and occupancy permits.
Attends trade association meetings and seminars to stay updated on trends.
Communicates and resolves problems or makes recommendations to the Property Supervisor.
Interviews, hires, trains, evaluates, motivates, disciplines, and terminates staff under the direction of the Property Supervisor.
Conducts introductory and annual performance evaluations and sets goals for staff.
Recommends promotions, salary adjustments, and disciplinary actions.
Determines appropriate personnel for maintenance jobs and consults on temporary personnel.
Interacts effectively with Resident Services staff.
Reviews, approves, and submits employee timesheets.
Ensures appropriate staff development and training, including for self.
Mentors and trains Community Managers.
Completes Workers Compensation reports for injured employees.
Ensures all staff adhere to fair housing laws.
Develops and maintains good staff working relationships, providing leadership and encouraging teamwork.
Ensures staff interacts professionally and respectfully with residents and each other.
Escalates issues to Property Supervisor and HR where applicable.
Understands confidentiality and acts in a leadership role.
Mentors and trains direct team under the direction of the Property Supervisor.
Conducts quarterly meetings with team members to provide updates and review performance.
Ensures the housing program is maintained as directed by governing documents.
Provides direct assistance and direction during after-hours emergencies.
Schedules and supervises fire alarm inspections and ensures paperwork is completed.
Conducts monthly staff meetings with safety as a standing item.
Performs other assigned activities or tasks to ensure the viable operation of the property.