Community Manager (60665)

BH MANAGEMENT SERVICES LLC•Urbandale, IA

1d•Onsite

About The Position

As the Community Manager II, you will oversee the successful day-to-day operations (financial, administrative, sales, marketing, and maintenance) of the community while ensuring company standards are achieved and excellent customer service is delivered. You will exhibit a strong commitment to the service needs of the internal and external customer and represent the company in a professional and courteous manner. At BH, 'how' things are done matters just as much as 'what' was done.

Requirements

3-5 years of property management experience managing 300-500 units in one community.
Ability to travel via car or plane on an average of 20% of the time.
Advanced MS Office Word/Excel and computer technology skills.
Strong written and verbal communication skills.
Prior leadership experience required.
High School or GED (General Education Diploma) Required.
Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law.

Nice To Haves

Some college preferred.

Responsibilities

Regularly inspects the property to ensure company standards are being met and takes appropriate action to establish property compliance with safety, industry, and city/state/federal regulations to ensure safe and stable operation of the property at all times.
Identifies areas of improvement and offers suggestions to improve the efficiency, productivity, and profitability of the property.
Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements marketing and leasing strategies to achieve the property’s occupancy and revenue goals.
Monitors and analyzes traffic logs, budget guidelines, renewal information, marketing data, etc., to provide up-to-date and proper information as requested.
Develops resident retention strategies and maintains them by communicating and responding to residents in a timely manner and taking necessary action to address service issues.
Monitors resident satisfaction in person or through follow-up calls, texts, or emails to ensure a positive living experience.
Manages and coordinates requests for repairs and maintenance and ensures appropriate response to resident requests for service orders.
Verifies, inspects, and confirms the status of all vacant units.
Oversees and ensures that established preventative maintenance programs are implemented, followed, and documented per BH program guidelines.
Partners with the Regional Manager to create operating income/expense budgets that reflect the owners’ objectives for property operations, cash flow requirements, and leasing strategy.
Ensures all budgeting guidelines and financial systems relating to purchase order systems, as well as expense monitoring and approval, are followed as per BH policy.
Ensures all payables and Purchase Orders for the asset are processed timely and accurately.
Monitors and reviews all vendor statements balances, including balance forwards.
Reviews monthly income and expense reports and reports on any variance from budget.
Coordinates collection and documentation of all revenues following lease obligations of tenants and the owners’ policy on accounts receivable.
Collects delinquent accounts promptly in adherence to BH policy.
Prepares related weekly/monthly property operational reports to include, but not limited to: petty cash, variance, leasing, renewal, financial.
Hires, trains, supervises, develops, and mentors property staff in accordance with company policies, procedures, and directives.
Conducts performance evaluations and corrective action as needed.
Performs other duties as assigned.