Community Living Supervisor / Quality Coordinator

Hope Haven • Storm Lake, IA

10d • Hybrid

About The Position

This role involves leadership and supervision of Community Living Supervisors, ensuring consistent and effective leadership across community living sites. It also includes program oversight, ensuring the delivery of person-centered services and quality implementation of Individual Service Plans (ISPs). The position is responsible for quality assurance and compliance with agency, state, federal, and accrediting body regulations. Additionally, it involves identifying training needs, developing strategies for professional development, and leading training initiatives. General responsibilities include upholding the mission and values of Hope Haven, fostering collaboration, serving as on-call backup, and participating in agency-wide initiatives. The role requires regular travel between service sites.

Requirements

• High School graduate
• 5 years of experience in the human services field
• 2 years in a supervisory role
• Ability to make sound decisions in all staff and programming matters
• Take and pass the required medication administration course
• Valid Class C driver’s license required, unless driving a vehicle with a capacity of 8 or more, then a Class “D” license will be required
• Be an insurable driver with our insurance company
• Clearance from all applicable background checks

Nice To Haves

• BA or BS degree in Human Services field is preferred

Responsibilities

• Coach and evaluate Community Living Supervisors to ensure consistent and effective leadership across community living sites.
• Assist in the recruitment, hiring, and onboarding of new staff.
• Monitor staffing patterns across multiple sites to ensure adequate coverage and effective scheduling practices.
• Promote a culture of accountability, teamwork, and professional development.
• Ensure the delivery of person-centered services that uphold client rights, choices, and individualized planning.
• Oversee service planning processes, ensuring quality implementation of Individual Service Plans (ISPs).
• Participate in interdisciplinary meetings, enrollment processes, along with quarterly and annual client ISP.
• Address escalated client or staff concerns in collaboration with supervisors and other departments.
• Develop and implement systems for internal audits and quality assurance, including review of documentation, medication records, safety protocols, and financial records.
• Monitor compliance with agency, state, federal, and accrediting body regulations across all assigned sites.
• Analyze audit findings and implement corrective action plans where needed.
• Track program metrics and provide reports to leadership regarding trends, risks, and successes.
• Participate in incident investigations and ensure timely reporting and follow-up.
• Identify training needs and develop strategies for ongoing professional development of supervisors and direct care staff.
• Lead or coordinate initial and ongoing training initiatives, including Hope Haven University, new supervisor onboarding, and policy refreshers.
• Mentor Community Living Supervisors in leadership, decision-making, performance management, and person-centered planning.
• Promote a learning culture through feedback, coaching, and recognition.
• Uphold and promote the mission and values of Hope Haven across all program areas.
• Foster collaboration and effective communication with all departments, including Human Resources, Business Office, and Nursing.
• Serve as on-call backup for Community Living Supervisors and respond to urgent or emergency situations.
• Participate in agency-wide initiatives, leadership meetings, and strategic planning sessions.
• Ability to travel between services sites regularly.
• Other Duties as assigned.

Benefits

• Health Insurance coverage by Wellmark Blue Cross Blue Shield
• Free $15,000 Term Life Insurance Policy
• 403B Retirement Plan with 8% employer match after one year
• Flex Spending – put aside pretax dollars used for medical & dependent care reimbursement.
• Supplemental Benefits: Accident, Critical Illness, Dental, Vision, Short Term Disability, Long Term Disability, and Voluntary Life.
• Paid Time Off (PTO) and Temporary Medical Leave (TML)
• Holidays based on status of employment
• Bereavement Leave
• Military Leave
• Jury Duty
• Employee Assistance Program (EAP)
• FMLA (Family Medical Leave Act)
• Student Loan Forgiveness (PSLF Program)
• BVU Partnership Educational Benefits
• Pay on Demand with Dayforce Wallet

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED