Community Life Specialist I - Casala

Mercy Housing•San Francisco, CA

7h•Onsite

About The Position

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country. This role facilitates and implements core programs as delegated by Mercy’s family model and Hope SF priorities, collects and records data to measure program outcomes, and identifies resident and community needs and assets. The specialist develops strategies to link residents to needed services and supports them with assistance if they have barriers that might impede access to services and supports. They also build community partnerships that bring services, programs, events and resources to Mercy Housing Properties, The Hub (community center) and the Mercy Neighborhood Resources Center. The role actively partners with Mercy staff, community partners, and city agencies, to support resident stability and empowerment, and strengthen community building and cohesion. This is an on-site, part-time position (25 hours per week) with benefits.

Requirements

High School Diploma or equivalent.
One (1) Year of experience in community development, social services, or related field.
Work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others.
Demonstrate a high level of verbal, writing, and listening skills.
Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
Maintain confidentiality and to obtain appropriate release of information as necessary.
Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

Nice To Haves

Bachelor’s Degree in a related field.
Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
Bilingual is preferred (Samoan, Chinese, Spanish)

Responsibilities

Facilitate and implement core programs as delegated by Mercy’s family model and Hope SF priorities.
Collect and record data to measure program outcomes.
Identify resident and community needs and assets.
Develop strategies to link residents to needed services, and support residents and community members with assistance if they have barriers that might impede access to services and supports.
Build community partnerships that bring services, programs, events and resources to Mercy Housing Properties, The Hub (community center) and the Mercy Neighborhood Resources Center.
Actively partner with Mercy staff, community partners, and city agencies, to support resident stability and empowerment, and strengthen community building and cohesion.
Assist with the operation, planning and implementation of event and programs at The Hub (community center) collaboratively with the Associate Director of the Community Center and the Resident Service Manager.
Work with other tenant staff, community partners, and volunteers.
Support and monitor program outcomes.
Implement priority programs and essential activities/ as outlined in the Resident Services program model at the Mercy residential buildings, The Hub (Mercy Community Center) and Mercy Neighborhood Resource Center.
Collect required data for designated program components and record data in the Mercy Housing database and in GMS (City of San Francisco’s data management system) in an accurate and timely way.
Maintain all reporting requirements set by funding and/or government agencies.
Develop a comprehensive understanding of residents and neighborhood assets and needs (conduct needs assessments, community meetings, etc.) in order to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
Develop a deep knowledge of city-wide resources and maintain a comprehensive list of resources (employment, education, social service agencies etc.) available in the community for residents’ benefit.

Benefits

Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
Early close Fridays (3 paid hours each Friday).
Early close prior to a holiday (3 paid hours preholiday).
Paid Time off between Christmas and New Year's Holiday
Paid Volunteer Time
Paid Parental Leave and Care Giver Leave (in 2025)
Paid Life Insurance
Free Employee Assistance Plan
Free Basic Dental (in 2025)
Pet Insurance options
403b + match