Community Life Service Coordinator

The Community Builders•Holyoke, MA

5d•Onsite

About The Position

The Community Life Coordinator role at TCB Reporting to the CL Director for New England, the Community Life Service Coordinator (SC) develops and coordinates support services for residents at Lyman Terrace in Holyoke. The SC will ensure resident and community success through close work with property management, building and sustaining relationships with local and regional partners, planning programs and other on-site opportunities for residents, and working one-on-one with residents to assist them in achieving their goals. This position also supports a collaboration between TCB and the Food Bank of Western MA, who provide food and support for the site’s food pantry. This role is required to be on site 5 days per week.

Requirements

Experience building and maintaining effective partnerships and working with social service providers and other organizations
Demonstrated management ability and interest in motivating and energizing site staff and partners
Demonstrated experience and expertise in using data and evaluations to inform practice and program design
Experience engaging, communicating and collaborating with residents of diverse socioeconomic and cultural backgrounds, including in areas relating to housing stabilization and goal-setting
Excellent organizational, communication (oral and written), and problem-solving skills
Strong personal initiative, attention to detail, and ability to work independently
Bilingual Spanish speaker required

Nice To Haves

Bachelor’s degree in social work or related field with 5+ years of related experience preferred

Responsibilities

Build relationships with residents to better understand their needs and aspirations and connect them with local resources and opportunities.
Develop strategic partnerships with local service providers; bring programs to the property and Collaborate with TCB property management to develop annual one-year workplans outlining strategies, partnership development and activities that fit into the sites’ strategic objectives.
Conduct the Community Life Questionnaire
Develop an annual Community Success Plan, a strategic work plan that includes strategies, activities and partners necessary to impact CL outcomes
Conduct new welcome orientations for new residents
Create consistent outreach and communication with residents, including monthly newsletters, flyers, telephone calls and door knocking
Use of TCB's data collection and analysis systems, CL Connect and Power BI, to document services provided to residents and outcomes achieved
Participation and coordination of resident support and resources around housing stabilization issues such as late rent payments, housekeeping and other lease compliance issues
Participate in ongoing professional development, at least 12 hours per year that pertain to the CLSC position
Recruit and lead volunteers and interns to assist at the property
Attend regular supervision meetings, and site team meetings
Other duties and responsibilities as requested