Community Liaison

Catholic Hospice • Miami Lakes, FL

3d • Onsite

About The Position

The Community Liaison is responsible for responding to onsite inquiries regarding information about Catholic Hospice services and for coordinating the scheduling of referrals for an Admissions evaluation. This role ensures effective communication with Marketing, field Admissions, referral sources, and Interdisciplinary Teams. The liaison takes referrals from all sources, obtains necessary consents, verifies information, and communicates with the call center and Admissions Nurse regarding patient needs and potential barriers to admission. They also explain hospice services to patients and families, maintain accurate documentation, and coordinate with the call center to ensure timely admissions and exploration of reimbursement areas. This position participates in a seven-day-a-week coverage schedule, including evenings and holidays, and supports Marketing Representatives to increase the referral base. Reasonable accommodations are made for individuals with disabilities.

Requirements

• Bachelor's Degree in business, marketing, or related field or equivalent combination of education and experience.
• Must have knowledge of computer office/clinical software.
• Must be able to read, write and understand the English language.
• Must be able to lift and/or move up to 50 pounds and push/pull up to 250+ pounds, walk, climb stair or ladders, stand on feet for extended periods of time, etc.

Nice To Haves

• 2-3 years outreach, professional relations, marketing or sales experience preferred.
• 5 years clinical / healthcare expertise in ALF/NH/ILF/Hospital setting preferred.
• 1-2 years of experience with healthcare Admissions process.
• Hospice experienced strongly preferred.
• Experience in HomeCare HomeBase, Trelia CRM and/or Medicare / Medicaid systems a strong preference.

Responsibilities

• Ensure effective communication with Marketing, field Admissions, referral sources and Interdisciplinary Teams.
• Take referrals from all sources, not limited to phone orders, including MD’s, SW’s, case managers, patients, and family members.
• Obtain written consent from patient, family or patient assignee.
• Verifies next of kin and demographic information.
• Communicates with call center and Admissions Nurse any MD orders, time frames for Admissions, and any barriers that may preclude us from an immediate Admissions.
• Contacts patient/family immediately at bedside while in facility to explain hospice services.
• Provides accurate and appropriate documentation of patient/family services.
• Coordinate with call center to ensure all avenues are taken for quick Admissions to Catholic Hospice, Inc. ensuring reimbursement areas are explored and verified prior to the Admissions process.
• Participates in the Admissions team responsibility of providing seven (7) days week coverage; including evenings and holidays.
• Documents conversations with assigned facility, referral sources, patients and families on the prospective patients face sheet.
• Ensures medical records are provided to Catholic Hospice in a timely manner.
• Supports Marketing Representatives with referral sources and activities.
• Increases referral base by effectively communicating with referral sources.
• Demonstrates knowledge of Catholic Hospice, Inc., policies and procedures and pertinent State and Federal Rules and Regulations.
• Interacts with the public and other employees in a positive manner and promote a cooperative working environment.
• Ability to coordinate several projects at the same time with competing demands and tight time lines.
• Ability to handle sensitive information and maintain confidentiality.
• Ability to educate staff, patient/families and referral sources regarding questions pertaining to hospice services.
• Evaluate and insure accuracy in the preparation of documentation.
• Able to maintain files and other information in an organized manner.
• Ability to travel to any location throughout South Florida as needed and expand territory as business needs dictate.
• Maintain your required licenses, certifications and mandatory skill updates.
• Comply with all policies, local, state and federal laws and regulations.
• Provide other duties of other team members.
• Perform other duties as assigned.
• May serve as an interim department leader depending on need

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level