Community Liaison

Capitol Hill Healthcare • Montgomery, AL

1d • Onsite

About The Position

The Community Liaison is crucial in building and maintaining positive relationships between our Skilled Nursing Facility (SNF) and the surrounding community. This position serves as a representative of the SNF and is responsible for establishing connections with healthcare providers, community organizations, and potential referral sources. The Community Liaison promotes the services and benefits of our SNF to the community and facilitates the admission process for prospective residents.

Requirements

• Must demonstrate the knowledge and skills necessary to provide care appropriate to the age-related needs of the residents served.
• Must be a supportive team member, contribute to and be an example of teamwork and team concept.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.
• Must be able to relate information concerning a resident’s condition.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.
• Must be able to move intermittently throughout the workday.
• Must be able to read, speak, and understandably write the English language.
• Must be able to cope with the mental and emotional stress of the position.
• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Must meet the general health requirements set forth by the policies of this facility, which include a medical and physical examination if the position requires.
• Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and, at times, hostile people within the facility.
• Must be able to push, pull, move, and/or lift a minimum of 50 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.
• May be necessary to assist in the evacuation of residents during emergencies.

Nice To Haves

• Bachelor's degree in marketing, healthcare administration, business, or a related field is preferred.
• RN is highly preferred.
• Proven experience in healthcare marketing, sales, or community outreach, preferably in a Skilled Nursing Facility or healthcare setting.
• Strong knowledge of the local healthcare market and community resources.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to build and maintain professional relationships with diverse stakeholders.
• Effective presentation and public speaking abilities.
• Strong organizational and time management skills with the ability to multitask and prioritize effectively.
• Proficient in using computer software and applications for data management, reporting, and presentations.
• Knowledge of healthcare regulations and compliance standards.
• Results-oriented with a track record of achieving marketing and referral goals.
• Ability to work independently and as part of a team.
• Willingness to travel locally and work flexible hours, including evenings and weekends, as needed.

Responsibilities

• Conduct presentations, educational sessions, and facility tours for healthcare professionals, community groups, and potential residents and their families.
• Serve as a point of contact for prospective residents and their families. Provide information about our services, admissions criteria, and payment options. Collaborate with the admissions team to ensure a smooth transition for new residents.
• Conduct educational sessions and workshops for healthcare professionals, community organizations, and the public. Increase awareness and understanding of our capabilities, programs, and specialized services.
• Collaborate with local organizations, senior centers, and community groups to foster partnerships and enhance our involvement in community events, health fairs, and initiatives.
• Adhere to legal and regulatory requirements related to long-term care and healthcare privacy. Ensure all activities are in line with ethical standards and organizational policies.
• Maintain a liaison with the residents, their families, support departments, etc., to adequately plan for the residents’ needs.
• All Other Duties as Assigned.

Benefits

• The facility is an equal opportunity employer and recognizes that an individual with a disability may require accommodation to enable the individual to successfully perform a job function.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree