Community Liaison

Valley Hope•Garden City, KS

4d•Remote

About The Position

Valley Hope restores lives affected by addiction and supports lifelong recovery. At Valley Hope, our mission comes to life through our core values of Character, Compassion, and Commitment. This is a field-based position which allows for remote work; however, occasional on-site work may be required. The Community Liaison will support the Norton Valley Hope facility.

Requirements

Bachelor’s degree in a business-related field, public relations, marketing or equivalent work experience.
Two (2) years’ experience with customer service, project planning/management, community outreach, or sales and networking with healthcare referral sources.
Experience developing marketing strategies and programs including referral development, intake, tracking advertising, public relations and guest relations.
Valid and unrestricted driver’s license.
Must live in KS or NE.

Nice To Haves

Experience working in SUD/Behavioral Health

Responsibilities

Develops strategies to maximize admissions including daily contact with potential referral sources including but not limited to hospitals, physicians, SUD specialist, community organizations and care managers, legal/judicial agencies and professionals.
Utilizes strong sales skills to conduct referral development contacts with new and existing referral sources to generate inquiries to the facility and identify needed services to the community.
Seeks referral development opportunities with various target market groups i.e., including but not limited to hospitals, physicians, SUD specialist, community organizations and care managers, legal/judicial agencies and professionals.
Actively promotes new services/programs to referral sources.
Coordinate and maintain up to date information on market area and competitors including pricing, census information, public and guest relations.
Communicate and educate potential patients, families and consumers on programs and services.
Responsible for creating and working from a strategic plan, planning and attending programs and events, assisting the Director in positioning the facility’s products and services favorably in the healthcare market.
Coordinates potential admissions with appropriate staff.
Collects and maintains appropriate data, updates on market area and competitors including pricing, census information, product information and sales strategies.
Handle potential referral source complaints and concerns by overcoming obstacles and completing a referral sources satisfaction survey and report back to facility administration.
Obtain knowledge of what our competition is doing, must have a good business awareness and be able to work within a budget.
Collaborate with the Director of Business Development, leadership at Valley Hope’s residential and outpatient facilities, to identify new clients and strengthen relationships with the current stakeholders.
Assists in creating and implementing a comprehensive Valley Hope business development plan for the assigned area.
Complete weekly and monthly activity reports.