Community Liaison (Field Based)

ERM•Rochester, NY

22h•Onsite

About The Position

ERM is hiring a Community Liaison regionally in the Albany or Syracuse, NY areas. This position engages directly with clients, consultants, and community members on a regular to facilitate engagement and meetings with local community members. This is a part-time (16+ hours a week), limited-term role with a duration of 12 months, potentially extendable.

Requirements

Minimum 3 years of relevant experience and demonstrated knowledge of community relations or local community involvement.
Bachelor’s degree in communications, public affairs or similar with relevant field experience preferred.
Excellent interpersonal, note taking and public speaking skills.
Ability to work autonomously to manage competing priorities, synthesize ideas, plan strategically, and implement actions
Willingness to travel regionally throughout middle and upstate New York up to 95%; some overnight stays, night and weekend work may be required.
Commitment to ERM values.
Effective and collaborative team player.
Experience with an electric or gas utility company or regultor preferred.

Responsibilities

Serves as a point of contact for the public.
Attends and facilitates local in-person site visits and customer meetings (including door-to-door by appointment).
Conducts customer outreach via phone, email, and in-person visits.
Responds to customer inquiries.
Supports strategy and outreach implementation.
Supports implementation of communication plan and customer and community engagement strategy.
Attends internal and client project team meetings as needed.
Prepares timely reports documenting all outreach activities and related customer feedback.