Community Liaison

MillerKnoll•Holland, MI

10d

About The Position

The Community Liaison is responsible for partnering with internal business partners (MillerKnoll employees) and external (guests) to purposefully manage and act on the dynamic and evolving aspects of the workplace experience. Grounded by their knowledge of facility management, the goal of the Community Liaison is to connect people to other people, tools, and resources that contribute to maintaining a thriving, energetic, high performing community of people.

Requirements

Associate’s degree in related field and/or Facilities Coordinator experience.
Five to seven years customer service experience and exemplary performance or an equivalent combination of education, training, and experience.
Outgoing, energetic personality and thoroughly enjoys working with people.
Ability to meet and work well with all levels of employees and guests.
Excellent hosting, organizational, interpersonal, and communication skills with strong attention to detail.
Ability to manage multiple projects, organize work in matter of importance, and meet deadlines.
Entrepreneurial in spirit, ability to work independently with little or no direction.
Ability to work varied hours and have a flexible schedule.
Demonstrated ability to effectively use office automation, communication, software, and tools currently used in the MillerKnoll office environment.
Must be able to perform all essential functions of the position with or without accommodations.

Responsibilities

Helps to coordinate events and activities with internal business partners such as Food Service, Facilities Management, Executive Assistants, and IRTs.
Manages, approves, and maintains restricted access and specialty space bookings and reservations: long-term project rooms (if applicable), Mother’s Rooms, etc.
Monitors day-to-day management of spaces, furniture, and fixtures to ensure they are clean and well maintained for the needs of both employees and visitors.
Responsible to push out change management communication (from direct leadership) via appropriate Herman Miller communication channels and forums.
Understands MillerKnoll’s policy on safety for both employees and visitors and accepts accountability for ensuring both groups understand our policy and practices, including how to conduct business within our environment with accordance with our business and safety policies. This position is the key contact for Safety.
This role will be briefed on a regular basis of any drills for employees for fire, tornado, or civil emergency.
Will be responsible for UPS and USPS mail delivery to the mailstops and dropping off mail offsite as applicable (incoming and outgoing).
Manage breakroom supplies.
Has knowledge of PPE requirements (for all what sections of the buildings) and what is required for all to enter the buildings.
Works with vendors and contractors onsite to be briefed on and comply with safety requirements throughout the entirety of their visit.
Monitor Sanitization Stations and contact the appropriate team if items are running low.
If applicable to your site, monitors outside spaces, parking lots and grounds to ensure that the same standards of experience delivered inside are met outside as needed for your site.
Monitor fitness spaces (if applicable) to ensure they are clean, and signs are posted etc.
Awareness of site-specific community events and guest visits.
Communicates community events to maximize employee exposure and participation (i.e.: Lounge Posts, Emails, Microsoft Teams channels, etc.). Written communications will come from Global Facilities group.
When applicable, be aware of all digital signage displays to ensure continuity and relevance to current community events, site specific knowledge, resources, etc. Works with the appropriate team if displays are outdated etc.
Understands, expresses, and embodies MillerKnoll’s values through practice and behavior, as well as MillerKnoll‘s point-of-view on inclusion and belonging.
Understands the unique needs of employees and guests based on the type of environment we’re trying to create for employees; and acts on those insights where appropriate to improve the overall work experience.
Listens closely to members of the community and understands the difference between the needs of employees who work and collaborate in the environment vs the needs of employees who work in non-customer facing spaces, making everyone’s voice heard regardless of location.
Leverages the enterprise workplace experience app to enhance the end user experience (if applicable).
Manage services offerings to MillerKnoll employees (example: dry cleaning, restaurant discounts, theaters, book check out, cash n’ carry purchases).
Performs additional responsibilities as requested to achieve business objectives.