Community Liaison (Evergreen)

Riverside Home Care • Evergreen, CO

4d • Onsite

About The Position

As a Community Liaison, you play a vital role in delivering on our Company Calling: At Riverside Home Care, we provide compassionate, high-quality care that empowers seniors to live with independence and comfort at their home of choice. Through integrity, empathy, and collaboration, we offer personalized support that meets each client’s unique needs. Our goal is to enhance lives with respect, compassion, and unwavering commitment. You are expected to bring your unique genius to this role, operating within our KEEPing culture of Knowledge, Engagement, Empowerment, and Partnership.

Requirements

• Legally authorized to work in the United States and provide documentation to verify work authorization status as required by federal law (Form I-9).
• Satisfactory verification of the employee's right to work in the United States.

Nice To Haves

• Knowledge, Engagement, Empowerment, and Partnership (KEEPing culture)

Responsibilities

• Establish and nurture referral relationships with key healthcare and community partners including: Hospice and home health agencies, Skilled nursing facilities and hospitals, Assisted living and memory care communities, Elder law attorneys, fiduciaries, and financial advisors, Community organizations, senior centers, and faith-based groups.
• Conduct regular in-person visits, calls, and follow-ups to maintain active engagement.
• Represent the agency as a trusted expert and resource for aging-in-place solutions.
• Identify and develop new referral sources through outreach, networking, and education.
• Track and manage all referral activity in AxisCare.
• Follow up promptly on all inquiries and ensure smooth hand-offs to the Care Relationship Manager for assessment and onboarding.
• Provide initial consultation or needs screening when appropriate to connect families with the right resources.
• Plan and attend networking events, expos, lunch-and-learns, and community seminars.
• Coordinate with leadership to maintain consistent use of brand materials (brochures, rack cards, banners, promotional items).
• Manage local visibility efforts including community calendars and local sponsorships.
• Share success stories, testimonials, and community highlights with the marketing team for digital and print use.
• Track ROI and participation in community events to refine outreach strategies.
• Partner closely with the Care Relationship Manager (CRM) to ensure continuity of communication from referral to client start of care.
• Communicate updates on referral status, client satisfaction trends, and community insights in weekly team meetings.
• Collaborate with internal team to coordinate client onboarding and caregiver placement when needed.
• Maintain clear, professional, and HIPAA-compliant communication in all interactions.
• Conduct initial calls and monthly satisfaction check-ins with clients/families as assigned.
• Assist with client onboarding documentation, orientation, and follow-up after service begins.
• Support caregiver recruiting and onboarding as needed (screenings, interviews, orientation, scheduling).
• Participate in the on-call rotation to ensure after-hours support continuity, as needed.
• Accurately document all outreach activities, referrals, and communications in AxisCare or designated CRM.
• Maintain up-to-date referral partner database and activity logs.
• Generate weekly and monthly reports on referral volume, conversion rates, and partner engagement.
• Monitor client and partner feedback to identify trends and opportunities for improvement.
• Stay informed on industry trends, elder care resources, and community services.
• Participate in agency training, compliance updates, and professional development programs.
• Represent the agency with integrity and professionalism in all public and online forums.

Benefits

• Compassionate, high-quality care that empowers seniors to live with independence and comfort at their home of choice.
• Personalized support that meets each client’s unique needs.
• Enhance lives with respect, compassion, and unwavering commitment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed