Community Liaison Worker
About The Position
This is an exciting position with the Intensive Health Outreach Team! You will work as part of an interdisciplinary team to provide outreach services for individuals who are experiencing homelessness in shelters, on the streets, and in encampments. You will provide episodic primary care, mental health and substance use supports to clients in the form of immediate assessment, intervention, treatment and bridging. This is a new and evolving specialized short-term case management team that promotes housing stability and optimal health. Within the context of a client and family centered care model and the established vision and values of the organization, works as a member of the interdisciplinary team to provide a variety of advocacy/liaison services to clients within a designated program living with health issues including those who are taking HIV medications. Screens clients for eligibility for services, links clients to appropriate internal and external resources and advocates for clients with various community and/or government agencies.
Requirements
- Completion of Grade 12, plus completion of Welfare Aid or Social Services Certificate from a recognized college and one (1) to two (2) years’ experience working with marginalized client populations with complex health and/or psychosocial problems, or an equivalent combination of training and experience.
- Valid BC Driver’s license and access to a personal vehicle for business-related purposes, as required.
- Knowledge of community resources and services.
- Knowledge of related issues facing clients starting or receiving HIV anti-viral therapy.
- Working knowledge of the social, emotional and health-related problems of the client population.
- Knowledge of medical terminology.
- Ability to keyboard 5,000 keystrokes per hour.
- Demonstrated ability to work under pressure, work independently with minimal direction, problem solve, take initiative, anticipate potential problems/conflicts and take appropriate actions, organize and prioritize work, and meet deadlines.
- Demonstrated ability to establish satisfactory work relationships with the public and other employees, to deal tactfully and effectively with co-workers, public and staff from other agencies, to maintain confidentiality and to communicate effectively both verbally and in writing.
- Ability to make mathematical computations with reasonable speed and accuracy.
- Exceptional customer service and communication skills.
- Ability to work within a team environment.
- Ability to operate related equipment.
- Physical ability to perform the duties of the position.
- Successful applicants may be required to complete a Criminal Records Review Check.
Responsibilities
- Provide outreach services for individuals who are experiencing homelessness in shelters, on the streets, and in encampments.
- Provide episodic primary care, mental health and substance use supports to clients in the form of immediate assessment, intervention, treatment and bridging.
- Provide a variety of advocacy/liaison services to clients within a designated program living with health issues including those who are taking HIV medications.
- Screen clients for eligibility for services.
- Link clients to appropriate internal and external resources.
- Advocate for clients with various community and/or government agencies.
Benefits
- Support equitable practices, diverse teams and inclusive environments.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
