Community Lending Strategy Lead, Small Business

JPMorganChase • Wilmington, NC

1d

About The Position

Join a team where your work helps small business owners access the credit they need to grow. You’ll lead initiatives that improve customer outcomes while maintaining strong governance and regulatory alignment. As a Community Lending Strategy Lead in Small Business Card Marketing, you drive well-governed marketing initiatives that expand access to credit, with an emphasis on underserved communities. You partner closely with legal, compliance, risk, and controls teams to identify risks and opportunities, align stakeholders, and deliver measurable outcomes. You also build reporting and insights to track performance and continuously improve results.

Requirements

• 5 years of professional experience
• Experience in marketing strategy, risk management, analytics, or financial product development
• Experience building analytics, reporting, and performance measurement to support decision-making
• Demonstrated ability to manage compliance- and control-sensitive initiatives with strong attention to detail
• Strong cross-functional collaboration skills, including the ability to align stakeholders and drive execution

Nice To Haves

• Experience improving outcomes for underserved communities using customer and business insights
• Ability to translate strategy into financially sound plans and measurable execution roadmaps
• Experience influencing cross-functional stakeholders and delivering measurable business results
• Customer-first mindset and commitment to improving experiences and processes
• Strong executive-level communication skills and demonstrated leadership capability

Responsibilities

• Develop and execute marketing tactics that support targeted customer and community initiatives
• Lead and evolve a special purpose credit program, including assessing expansion needs based on market and risk conditions
• Drive initiatives in an agile delivery environment, ensuring teams understand goals, roles, and operating routines
• Partner with legal, compliance, controls, and risk teams to manage governance and regulatory requirements
• Manage initiatives related to fair and responsible lending practices and monitoring
• Build and maintain reporting to track progress, performance, and key risk indicators
• Identify market risks and opportunities and communicate implications to stakeholders
• Collaborate across finance, product, marketing, and underwriting partners to deliver end-to-end outcomes
• Support continuous improvement of policies, processes, and controls tied to marketing execution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed