Community Leasing Manager

Core Spaces•Champaign, IL

About The Position

The Community Leasing Manager leads the leasing function and day-to-day operations of the onsite leasing team. The role oversees leasing strategy, team performance, and operational execution to achieve occupancy, conversion, and revenue goals for an assigned property. It is accountable for leasing outcomes and serves as a key business leader, exercising independent judgment in developing and executing leasing and marketing strategies, analyzing performance data, and directing initiatives that affect property success. The manager ensures leasing operations are effective, aligned with company standards, and compliant with applicable policies and legal requirements. The position provides ongoing direction and coaching to Leasing Associates and Community Concierges, participates in hiring and people-management decisions, and leads staff training and onboarding. It develops and adjusts leasing and marketing strategies, oversees campaigns and outreach, manages daily leasing operations and reporting, and partners with the Community Manager and other teams on property goals and resident experience. Additional hours, including evenings and weekends, may be needed according to business needs. The role may occasionally require lifting and moving objects up to 50 pounds, as well as bending and stooping.

Requirements

High school graduate.
Two years of experience in property management or a related field.
Proven track record of driving leasing performance, including occupancy, traffic conversion, and revenue outcomes.
Demonstrated ability to lead, coach, and influence team performance to achieve business goals.
Experience participating in hiring, training, and performance management of team members.
Ability to analyze performance data and translate insights into actionable leasing and marketing strategies.
Ability to exercise independent judgment and make decisions in a fast-paced, customer-facing environment.
Strong communication, organizational, and problem-solving skills.
Availability for additional hours, including evenings and weekends, as needed based on business needs.
Ability to occasionally lift and move objects up to 50 pounds; bending and stooping may also be required.

Nice To Haves

College degree preferred but not required.
Experience leasing in the student housing industry.
Strong social media marketing background, including creating engaging content and managing social media platforms.
Proficiency in Canva or similar design tools.
Experience with Entrata or similar property management software.

Responsibilities

Direct and oversee Leasing Associates and Community Concierges, including creating staff schedules.
Coach and direct leasing staff to support performance, accountability, and development.
Participate in hiring decisions by interviewing candidates and recommending final hiring determinations.
Provide input and recommendations on performance evaluations, disciplinary actions, and termination decisions.
Lead training and onboarding of leasing staff to support consistent leasing standards and processes.
Monitor team performance and implement strategies to improve productivity, conversion, and customer experience.
Own property leasing performance outcomes, including occupancy, traffic conversion, and revenue contribution.
Develop and implement leasing and marketing strategies, including exercising judgment on pricing, promotions, and outreach initiatives.
Analyze leasing trends, traffic, and performance data to adjust strategies and drive results.
Partner with the Property Manager to align leasing strategy with property and financial goals.
Oversee marketing campaigns, events, and outreach initiatives, ensuring alignment with brand standards and business goals.
Direct the team's leasing activities to ensure consistent and effective execution.
Manage daily leasing operations for efficiency, compliance, and alignment with company standards.
Ensure adherence to company policies, procedures, and legal requirements.
Maintain accurate and timely leasing and marketing reporting.
Provide leadership oversight during peak operational periods, including move-ins, move-outs, and turnover activities.
Partner with the Property Manager and cross-functional teams on initiatives affecting leasing performance and resident experience.
Contribute to special projects, process improvements, and operational initiatives as assigned.
Complete assigned HR and People Operations responsibilities.

Benefits

Competitive pay.
Generous paid time off.
14 or more paid holidays, including the employee's birthday.
Paid parental leave beginning after 90 days.
Paid volunteer time off.
Health plan options beginning within at least 30 days of employment.
Yearly subscription to a meditation app.
Employee Assistance Program for confidential support services.
Company retirement options, including a 401(k) with matching and a Roth account option.
Employees may be eligible for a discretionary quarterly bonus based on individual performance and property-level results.