Community Intelligence & Engagement Manager

Autodesk•Quebec, ON

2d•CA$92,000 - CA$126,500

About The Position

We are seeking a highly strategic and operational Community Intelligence & Engagement Manager to serve as the connective intelligence layer across the Design & Make community ecosystem. This role functions as an “air traffic controller” for community engagement, leveraging AI-powered community intelligence platforms and ecosystem monitoring tools to identify high-impact engagement opportunities, emerging risks, advocacy trends, and reputation signals across both external and owned community channels. The ideal candidate combines deep community instincts with analytical rigor, operational coordination skills, and strong relationship intelligence. They will monitor and synthesize cross-platform engagement intelligence across communities where engineers, designers, makers, and industry professionals naturally engage — including Reddit, Discord, LinkedIn, YouTube, and specialized forums — helping Autodesk strengthen trust, advocacy, responsiveness, and community-led growth. This role will partner closely with internal subject matter experts (SMEs), advocacy programs such as Expert Elite, product teams, and community leaders to operationalize signal-to-action workflows that ensure timely, credible, and human-centered engagement in the conversations that matter most.

Requirements

3–5+ years of experience in community management, digital engagement, community operations, social intelligence, or ecosystem coordination within technical industries such as design, engineering, SaaS, developer communities, or related fields
Experience monitoring and engaging communities across platforms such as Reddit, Discord, LinkedIn, YouTube, forums, and proprietary community ecosystems
Familiarity with community intelligence, social listening, or ecosystem analytics platforms such as Common Room, Sprinklr, Brandwatch, Orbit, Khoros, or similar tools
Strong understanding of online community dynamics, trust-building, and advocacy development within technical or professional audiences
Proven ability to synthesize large volumes of community signals into clear insights and actionable recommendations
Excellent written and verbal communication skills with strong cross-functional collaboration capability
Highly organized and operationally-minded with the ability to manage multiple engagement streams simultaneously

Nice To Haves

Experience working with advocacy programs, ambassadors, creators, Expert Elite-style communities, or influencer ecosystems
Familiarity with AI/LLM-powered workflows and applications for community operations, moderation, or insight generation
Understanding of design, engineering, manufacturing, CAD, PLM, or technical product development workflows
Experience supporting customer engagement escalation processes or community response coordination
Strong analytical and reporting capabilities with experience building dashboards or executive-ready reporting

Responsibilities

Monitor and analyze engagement, sentiment, trends, and emerging conversations across the design and make community ecosystem using AI-powered community intelligence tools such as Common Room and related tools
Track high-priority discussions across external and owned channels including Reddit, Discord, LinkedIn, YouTube, forums, and proprietary communities
Identify emerging themes, customer pain points, product feedback trends, advocacy opportunities, competitive signals, and reputational risks early
Surface meaningful insights and ecosystem health indicators to stakeholders through recurring reporting and actionable recommendations
Serve as a central coordination point (“air traffic controller”) for strategic community engagement across platforms and audiences
Build and manage signal-to-action workflows that route priority conversations to the appropriate internal SMEs, Expert Elite members, advocates, moderators, or partner stakeholders
Identify conversations requiring expert engagement and connect the right internal SMEs, advocacy members, or community leaders to customer discussions in a timely and credible manner
Partner closely with programs such as Expert Elite and ambassadors, creators, and technical advocates to activate authentic participation and thought leadership
Help ensure customer questions, technical discussions, and emerging concerns receive coordinated, timely, and authentic engagement across channels
Help identify prospective advocates, influential contributors, rising creators, and emerging detractors across the ecosystem
Support relationship-building initiatives with trusted voices in engineering, manufacturing, and design communities
Help strengthen Autodesk’s reputation through proactive, community-centered engagement strategies
Contribute to scalable frameworks that foster trust, advocacy, and sustained participation within technical communities
Develop and maintain frameworks for tracking sentiment, influence, engagement quality, advocacy, and community health
Translate ecosystem signals into actionable insights for community, product, marketing, and industry stakeholders
Provide recurring and ad hoc reports on community trends, risks, growth opportunities, and engagement performance
Use data and community intelligence to help prioritize strategic interventions and engagement investments
Leverage AI/LLM-powered workflows and tooling to improve community listening, trend detection, engagement coordination, and insight generation
Continuously evaluate emerging technologies and operational practices that can improve the scalability and effectiveness of community engagement efforts
Help establish best practices for responsible and human-centered use of AI within community management workflows