Community Impact Manager

Baltimore City•Cocoa, FL

2d•$53,409 - $85,406

About The Position

The Office of City Council President is seeking a dynamic, community-centered professional to join our fast-paced, mission-driven team as a Community Impact Manager. This role is critical in advancing the agency’s top priorities: improving city services, passing impactful legislation, and empowering communities. Reporting to the Director of Community Impact, the Community Impact Manager will be the first point of contact for many stakeholders. They will be responsible for organizing engagements for the Council President in community. They will work with residents, community leaders, and any relevant stakeholders to seek resident input on initiatives or legislation pursued by the Council President. The ideal candidate thrives in a collaborative environment, is passionate about public service, and is committed to delivering results that uplift every neighborhood in Baltimore. This position offers a unique opportunity to contribute to a bold vision of making Baltimore “The Greatest City in America” through innovation, advocacy, and meaningful community engagement.

Requirements

High school diploma or GED
Minimum of 3 years of experience in customer service, sales, or community-facing roles
Strong verbal communication skills, particularly over the phone
Excellent judgment and decision-making abilities
Demonstrated sense of urgency and responsiveness
High level of organization and attention to detail
Flexibility and adaptability in a fast-paced, dynamic work environment

Nice To Haves

Bilingual preferred, with fluency in English and at least one other language commonly spoken such as Spanish, Arabic, Chinese, French, or Korean.

Responsibilities

Serve as a liaison between the City Council President’s Office and neighborhoods by attending community association meetings and stakeholder gatherings.
Share updates, listen to concerns, and gather feedback on planned strategies to inform citywide initiatives.
Organize town halls/listening sessions and other forums for community input in association with the offices legislative, policy, and engagement priorities.
Work with residents, community leaders, and any relevant stakeholders to seek community input on initiatives or legislation pursued by the Council President.
Lead and coordinate special projects that address systemic challenges and improve community outcomes.
Collaborate with agencies and partners to develop innovative solutions to serve residents and make government more accessible.
Maintain a strong pulse on community needs and identify opportunities to cut red tape and build cross-sector partnerships.
Execute constituent services case work.
Other duties as assigned.