Community Impact & Communications Coordinator

Numerica Credit Union•Spokane Valley, WA

10h•Hybrid

About The Position

With the goal of enhancing lives, fulfilling dreams and building communities, this position is responsible for supporting and achieving the overall credit union initiatives, goals and mission. Responsible for management and execution of the credit union’s brand strategy as it relates to community & business development, financial education, communications, and member engagement. This position will be a part of a vibrant, innovative and creative Community Impact & Communications (CI&C) team whose work enables Numerica Credit Union to give back to the community, build meaningful external relationships and support our members’ financial needs through products, services and financial education throughout eastern & central Washington and northern Idaho. Partners with Senior Management and works across all business lines, to drive results of our strategic plan which include execution of events, sponsorships, grants, content and communications, scholarships, education initiatives, branch and department support, business development and relationship building.

Requirements

Bachelor’s degree in business, marketing, PR, Communications, Project Management, or equivalent degree plus 3 years of related experience or equivalent training or any combination of skills and experience equivalent to above requirements.
Advanced verbal communication and writing skills.
Ability to write routine reports and correspondence.
Strong ability to speak effectively before groups of members or employees of credit union.
Ability to write letters, correspondences, pamphlets, and other marketing materials.
Ability to read, write, communicate and negotiate clearly with different levels of individuals.
Significant level of trust and diplomacy required.
Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Ability to motivate or influence others is a material part of the job.
Strong organizational and communication skills.
Ability to effectively operate with high energy and flexibility in a fast paced, team environment to organize and plan for optimal productivity.
Detail oriented with excellent follow-up skills.
Ability to obtain and manage key community contacts.
Ability and willingness to work with multiple markets and maintain multi-level relationships within community business organizations.
Experience with community association structure, tradeshows, and chamber of commerce relationships.
Comprehensive knowledge of the Credit Union’s products and services and the marketing function within the Credit Union.
Comprehensive knowledge of the operational issues involving opening accounts and providing member service.
Strong sales skills; ability to make proposals to executives as well as employees, to follow-up, and to successfully sell the credit union and its products and services.
Ability to proactively generate sales leads and produce results.
Ability to manage sales contacts with use of a computer sales contact management program.
Ability and willingness to prospect, team sell, work with multiple markets and maintain multi-level relationship within a client organizations.
Knowledge of and ability to create presentations using Microsoft PowerPoint.
Ability to operate all standard office machinery such as: fax machine, photocopier, typewriter, adding machine, telephone, laser printers, and occasionally VCR, television set, and DVD player.
Ability to drive/operate credit union vehicles safely.
Ability to lift minimum of 25 lbs.

Nice To Haves

Strong writing skills and the ability to create clear, compelling content
Understanding of social media, including content creation, scheduling, and engagement
Experience teaching or facilitating Financial Education programs for diverse audiences
Active participation in volunteer or Brand Ambassador initiatives, representing the organization in the community
Board or committee service, demonstrating community involvement and leadership

Responsibilities

Act as a passionate steward and advocate for Numerica’s brand and reputation at all times.
Coordinate CI&C programs including community impact events, employee engagement activities, and grant making/corporate philanthropy efforts.
Partner in the management of Numerica’s reputation as an outstanding corporate community citizen, fostering and managing key relationships.
Coordinate CI&C event planning and hosting efforts, including nonprofit relationship support, guest communication, volunteer recruitment and on-site event activation.
Uncover, coordinate, and promote volunteer engagement events for internal members.
Develop and execute comprehensive social media strategies to enhance brand visibility, engagement, and growth across multiple platforms.
Research and identify new activation techniques and/or promotional items for events, and manage supply stock.
Operate within approved CI&C budgets, track invoices, events, attendees, volunteers and all appropriate event details in Asana software.
Periodically deliver sponsorship messages at public events, requiring strong public speaking and presentation abilities.
Support the business development and member-engagement efforts of Retail Experience via events and promotions, acting as a liaison for internal stakeholders.
Manage relationships with assigned Retail partners (Branch Buddies) to ensure collaboration and increase awareness of CI&C programs and benefits.
Manage CI&C materials and equipment, ensuring Numerica’s brand and image are professionally presented.
Cultivate community contacts and develop collaborative relationships with members of the community and representatives of community groups.
Provide administrative support for the Numerica Charitable Fund and other Numerica CARES for Kids-related campaigns.
Complete all job functions within the time frames and performance standards outlined by the Performance Management objectives.
Maintain knowledge and adhere to all BSA regulations and compliance standards on internal and external policies.
Effectively incorporate concepts of CML and CARES Principles in daily behaviors and interactions.