Community Hub Lead

FIGS • Houston, TX

13h • Onsite

About The Position

FIGS is looking for a Full-Time Community Hub Lead (Key Holder). This role will provide customers with an awesome and memorable in-store shopping experience, while also assisting with all aspects of store operations. The Community Hub Lead will report directly to FIGS’ General Store Manager.

Requirements

• 2+ years of retail sales experience.
• Flexible schedule, including weekends and holidays.
• Excellent interpersonal and communication skills.
• Fluency in English required; conversational Spanish a plus.
• Basic retail math and computer skills; Shopify POS experience a plus.
• Attention to detail and problem-solving in a fast-paced environment.
• All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December (the start of the second week in period 11) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.
• Knows how to have fun and boost positive vibes.
• Comfortable in a fast-paced, ever changing environment.
• Embodies FIGS brand ethos through and through.

Responsibilities

• Welcome and engage customers in meaningful conversations about FIGS’ brand and mission.
• Educate customers on products, highlighting fabric, fit, and function.
• Assist customers with finding the right style, size, and color, suggesting complementary products.
• Anticipate customer needs and deliver an exceptional FIGS experience.
• Support all cash wrap activities (purchases, returns, exchanges).
• Assist with opening and closing the store.
• Maintain store appearance: keep merchandise organized, sales floor stocked, and store clean.
• Participate in inventory management—from cycle counts to sharing replenishment insights.
• Track sales to ensure daily goals are met.
• Support planning and execution of in-store events and initiatives.
• Train, coach, and mentor new and existing team members, providing real-time feedback and fostering a culture of growth and positivity.
• Serve as Manager-on-Duty when the Store Manager or ASM is not present, ensuring smooth operations and timely problem-solving.
• Uphold all safety, loss prevention, and cash-handling procedures while maintaining compliance with company policies.
• Provide store leadership and HQ with feedback on sales trends, customer insights, and operational needs.

Benefits

• Pay Range: $16/hr to $20/hr
• Equity: FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan
• Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Ginger, Headspace, and Gympass.
• 100% FIGS-sponsored life insurance and disability insurance
• Amazing 401(k) program, with a company match up to the first 6% of your contribution
• Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
• FIGS Friends and Family 25% off Discount for FIGS apparel
• Access to FIGS Vet, Discounted Pet Daycare, and so much more…

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed