Part-Time Community Hub Lead

FIGS • Chicago, IL

1d • Onsite

About The Position

FIGS is looking for a Part-Time Community Hub Lead (Key Holder). This role will provide customers with an awesome and memorable in-store shopping experience, while also assisting with all aspects of store operations. The role reports directly to FIGS’ General Store Manager.

Requirements

• 2+ years of retail sales experience.
• Flexible schedule, including weekends and holidays.
• Excellent interpersonal and communication skills.
• Fluency in English required.
• Basic retail math and computer skills.
• Attention to detail and problem-solving in a fast-paced environment.
• Must be available to work “Black Friday” and from the second week of December until the end of the holiday season.
• Knows how to have fun and boost positive vibes.
• Comfortable in a fast-paced, ever changing environment.
• Embodies FIGS brand ethos through and through.

Nice To Haves

• Conversational Spanish a plus.
• Shopify POS experience a plus.

Responsibilities

• Welcome and engage customers in meaningful conversations about FIGS’ brand and mission.
• Educate customers on products, highlighting fabric, fit, and function.
• Assist customers with finding the right style, size, and color, suggesting complementary products.
• Anticipate customer needs and deliver an exceptional FIGS experience.
• Support all cash wrap activities (purchases, returns, exchanges).
• Assist with opening and closing the store.
• Maintain store appearance: keep merchandise organized, sales floor stocked, and store clean.
• Participate in inventory management—from cycle counts to sharing replenishment insights.
• Track sales to ensure daily goals are met.
• Support planning and execution of in-store events and initiatives.
• Train, coach, and mentor new and existing team members, providing real-time feedback and fostering a culture of growth and positivity.
• Serve as Manager-on-Duty when the Store Manager or ASM is not present, ensuring smooth operations and timely problem-solving.
• Uphold all safety, loss prevention, and cash-handling procedures while maintaining compliance with company policies.
• Provide store leadership and HQ with feedback on sales trends, customer insights, and operational needs.

Benefits

• Hourly rate between $20 and $22.
• Personalized discount code for 50% off all FIGS products.
• Separate code to share with family and friends to enjoy a 25% discount site-wide.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed