Part-Time Community Hub Lead

FIGSChicago, IL
Onsite

About The Position

FIGS is looking for a Part-Time Community Hub Lead (Key Holder). This role will provide customers with an awesome and memorable in-store shopping experience, while also assisting with all aspects of store operations. The role reports directly to FIGS’ General Store Manager.

Requirements

  • 2+ years of retail sales experience.
  • Flexible schedule, including weekends and holidays.
  • Excellent interpersonal and communication skills.
  • Fluency in English required.
  • Basic retail math and computer skills.
  • Attention to detail and problem-solving in a fast-paced environment.
  • Must be available to work “Black Friday” and from the second week of December until the end of the holiday season.
  • Knows how to have fun and boost positive vibes.
  • Comfortable in a fast-paced, ever changing environment.
  • Embodies FIGS brand ethos through and through.

Nice To Haves

  • Conversational Spanish a plus.
  • Shopify POS experience a plus.

Responsibilities

  • Welcome and engage customers in meaningful conversations about FIGS’ brand and mission.
  • Educate customers on products, highlighting fabric, fit, and function.
  • Assist customers with finding the right style, size, and color, suggesting complementary products.
  • Anticipate customer needs and deliver an exceptional FIGS experience.
  • Support all cash wrap activities (purchases, returns, exchanges).
  • Assist with opening and closing the store.
  • Maintain store appearance: keep merchandise organized, sales floor stocked, and store clean.
  • Participate in inventory management—from cycle counts to sharing replenishment insights.
  • Track sales to ensure daily goals are met.
  • Support planning and execution of in-store events and initiatives.
  • Train, coach, and mentor new and existing team members, providing real-time feedback and fostering a culture of growth and positivity.
  • Serve as Manager-on-Duty when the Store Manager or ASM is not present, ensuring smooth operations and timely problem-solving.
  • Uphold all safety, loss prevention, and cash-handling procedures while maintaining compliance with company policies.
  • Provide store leadership and HQ with feedback on sales trends, customer insights, and operational needs.

Benefits

  • Hourly rate between $20 and $22.
  • Personalized discount code for 50% off all FIGS products.
  • Separate code to share with family and friends to enjoy a 25% discount site-wide.
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