Part-Time Community Hub Associate

FIGS•New York, NY

22h•Onsite

About The Position

FIGS is looking for a 100% awesome, capable, and experienced Part-Time Community Hub Associate. In this role, you’ll represent the FIGS brand, blending customer service with back-of-house operations to create a seamless and memorable shopping experience. Reporting to the Store General Manager, you’ll work both on the sales floor and in the stockroom — supporting customers, elevating the in-store environment, and living out our mission every day.

Requirements

Previous retail and/or stockroom experience with a strong focus on customer service.
Excellent communication and interpersonal skills to engage customers and collaborate with team members.
Ability to lift 5–50 lbs, unpack and organize inventory, and walk an average of 12,000 steps per shift.
Basic computer skills, retail math knowledge, and experience with POS systems (Shopify preferred).
Action-oriented, detail-focused, and able to manage multiple tasks in a fast-paced environment.
Availability to work on Black Friday (the day after U.S. Thanksgiving) and during the entire holiday season, starting the second week of December through the holidays.

Nice To Haves

Knows how to have fun and boost positive vibes
Comfortable in a fast-paced, ever changing environment
Embodies FIGS brand ethos through and through

Responsibilities

Greet and assist customers, offering product knowledge and guidance on FIGS’ styles, colors, and sizes to meet their needs.
Share FIGS’ brand story and mission with visitors, fostering a connection with our healthcare-focused community.
Support customer transactions including purchases, returns, and exchanges; assist with online orders placed in-store.
Collaborate in planning and executing in-store events and initiatives to engage our customer community.
Organize and maintain the sales floor to reflect FIGS’ standards, ensuring products are well-stocked and displayed beautifully.
Manage back-of-house tasks such as receiving, inspecting, and organizing inventory, and ensure the stockroom is efficient and orderly.
Assist with regular inventory counts, identify replenishment needs, and communicate these to the leadership team.
Adhere to store safety protocols and support a safe, secure environment for team members and customers.
Report potential issues or inventory concerns to management.