Community Hub Associate / Merchandising + Programming
About The Position
Ready to dive into epic outdoor adventures and make a positive impact on the environment? Look no further than the Appalachian Mountain Club (AMC) - the oldest conservation, education, and recreation organization in the USA! Our passion for the outdoors knows no bounds, and we want YOU to be a part of it. As an employee, you'll unlock access to exciting programs, policies, and procedures that empower you to make a real difference. Join the AMC team now and embark on the journey of a lifetime! Just 38 miles from the bustling energy of New York City lies Harriman State Park, New York's second-largest State Park. Boasting 31 pristine lakes and an extensive 200-mile network of hiking trails, the opportunities for outdoor adventures are limitless. At the gateway to Harriman State Park awaits the Reeves Meadow Visitor Center, ready to extend a warm welcome to patrons. We are currently seeking enthusiastic individuals to provide exceptional guest services/merchandising in the picturesque Harriman State Park. If the idea of exploring this captivating area aligns with your interests and you are eager to embark on a dynamic role in guest services/merchandising, we invite you to join our team as a Community Hub Associate!
Requirements
- Exceptional guest services skills and a demonstrated commitment to the mission of the Appalachian Mountain Club.
- Possess a fundamental understanding of the safe practices during hiking and outdoor activities.
- Proven ability to successfully accomplish multiple tasks without direct supervision.
- Must have reliable transportation.
- Exceptional customer service skills and ability to be a team player within a detail-oriented, fast-paced environment.
- Possesses some knowledge of retail/merchandising practices.
- Must be enthusiastic and enjoys working with the public.
- Proficient computer skills, including effective typing and strong written communication skills are mandatory.
- Prior experience with Microsoft Office is expected.
- Must be a team player, detail oriented, well organized, highly flexible, adaptable, and resourceful.
- Ability to stand and walk for 9 hours at a time and lift up to 50 pounds from waist to head height or from floor to waist height is required.
Nice To Haves
- Prior guest services experience is preferred but not necessary.
Responsibilities
- Welcome and assist patrons with a friendly and approachable attitude.
- Provide accurate and up-to-date trail information, along with recommendations for local tourism and hospitality attractions.
- Demonstrate proficiency in managing Point of Sale (POS) systems, receiving deliveries, and efficiently stocking merchandise to maintain a well-organized and visually appealing retail environment.
- Develop a comprehensive understanding of all retail items.
- Take responsibility for organizing backstock, maintaining cleanliness in buildings, bathrooms, and grounds, contributing to a positive and welcoming atmosphere for park patrons.
- Actively promote and sell AMC memberships, emphasizing the benefits and value of joining the Appalachian Mountain Club.
- During emergencies, promptly refer patrons to the appropriate state agency personnel, ensuring their safety and well-being.
- Demonstrate flexibility by being available to work weekends, nights, and holidays.
- Maintain and promote AMC standards in all forms of hospitality.
- Other duties as assigned.
Benefits
- Insurance: Available with positions that are 6 months or longer and when working greater than 30 hours per week
- Retirement: Voluntary 403(b) Contribution
- Paid Time Off: earn up to 10 days of paid earned time depending on length of service
- 30% discount on AMC Merchandise
- Free Annual AMC Membership
- 4 Free nights at AMC locations
- Prodeals discounts on equipment & gear and more!
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
