Community & Housing Coordinator: full-time, live-in position

International House at UC Berkeley • Berkeley, CA

13h • Onsite

About The Position

International House (I-House) is a non-profit organization affiliated with the University of California, Berkeley, dedicated to fostering intercultural respect and leadership skills for a more equitable and peaceful world. Founded in 1930, I-House provides housing for over 600 UC Berkeley undergraduate, graduate, and postdoctoral students, creating a vibrant multicultural living and learning community. The Community & Housing Coordinator (CHC) is a full-time, live-in professional staff member responsible for the administrative management and daily operations of International House's residential community. Reporting to the Assistant Director of Resident Life & Housing Operations, the CHC is the primary operational lead for the department, ensuring the successful execution of residential services, housing operations, community support, shared spaces, housing processes, and student staff initiatives. This role involves working closely with Resident Advisors (RAs) and other student staff, enforcing student conduct, providing 24/7 emergency crisis response, and assisting with departmental priorities. The position requires a visible presence within the community and participation in the professional staff on-call rotation.

Requirements

• Bachelor's degree in a related field and/or equivalent experience/training.
• One to three years of experience in residence life, housing, student affairs, or a related field.
• Prior experience supervising or mentoring student employees, peer leaders, or volunteers.
• Strong interpersonal, organizational, and problem-solving skills.
• Strong verbal and written communication skills, demonstrating active listening, flexibility/adaptability, critical thinking, and the ability to multi-task, prioritize, and ensure effective time management.
• Intermediate computer skills.
• Demonstrated ability to respond effectively to crisis situations, conflict resolution, and student conduct administration.
• Demonstrated commitment to working effectively with individuals from diverse cultural, social, and educational backgrounds.
• Knowledge of advising and counseling techniques.
• Knowledge of student development theory.
• Ability to gain knowledge of university and departmental principles and procedures involved in risk.
• Ability to work evenings, weekends, and serve in a live-in capacity which requires visibility and staying overnight in the residence hall.

Nice To Haves

• Master's degree in Higher Education, Student Affairs, Counseling, Social Work, or a related field.
• Experience working in an international, multicultural, or living-learning community.
• Familiarity with California employment law and housing regulations.

Responsibilities

• Provide guidance, coaching, and mentorship to up to 10 Resident Advisors, supervising their daily work and supporting community initiatives.
• Assist with RA recruitment, hiring, onboarding, training, and development sessions, monitoring performance and recommending discipline if necessary.
• Assign operational schedules for RAs and ensure appropriate residential coverage.
• Support logistical planning and execution of departmental events and initiatives.
• Hire and supervise up to 10 Front Desk Assistants, providing guidance and coaching, and recommending discipline if necessary.
• Assign student staff schedules for front desk operations and ensure high-quality customer service.
• Oversee ID card distribution, package management, key management, visitor processes, and front desk communications.
• Maintain front desk procedures, documentation, and operational standards, conducting routine reviews and recommending improvements.
• Maintain a visible and approachable presence in the residential community, building positive relationships with residents and providing day-to-day support.
• Assist residents with academic, personal, social, and community concerns.
• Support the logistical implementation of Resident Engagement programs and community initiatives.
• Monitor community trends and communicate emerging concerns to the Assistant Director.
• Oversee and manage daily housing operations, including resident check-in/check-out, room changes, and occupancy processes.
• Conduct room inspections and health and safety inspections, maintaining residential records and operational documentation.
• Assist with summer housing operations, group arrivals, and operational projects as needed.
• Partner with Facilities and Custodial teams to address resident concerns and building operations.
• Coordinate the daily management of residential shared spaces, including study lounges, Gamble Lounge, Great Hall, music rooms, library, reflection room, and laundry facilities.
• Process resident requests for shared space use, monitor utilization, and coordinate furniture, equipment, and technology needs.
• Respond to low- and moderate-level conduct concerns, facilitate roommate mediations, and support RAs in responding to community concerns.
• Document incidents and maintain accurate records, serving as a conduct hearing officer when assigned.
• Refer complex student situations to the Assistant Director and promote educational and restorative community standards.
• Participate in the professional staff on-call rotation, serving as a primary on-call administrator for emergency response.
• Develop and maintain emergency response protocols, coordinate with emergency services, assess risk, and make independent decisions regarding student welfare and safety.
• Accurately document and report incidents, provide immediate support to residents in crisis, and serve as a Campus Security Authority (CSA) and mandated reporter.
• Attend departmental meetings, training sessions, and professional development opportunities.
• Maintain operational reports and documentation, collect data and resident feedback for assessment, and recommend operational improvements.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Retirement contributions (403(b) plan with 5% matching and 5% non-elective contribution)
• Paid time off (18 days of accrual in the first year, increasing after 5 years)
• Paid sick time
• 14 paid holidays
• Generous family leave and accommodations
• Life insurance
• Short-term disability
• Long-term disability
• Flexible Spending Account (FSA)
• Commuter benefits
• Employee Assistance Program (EAP)
• Tax-exempt room and board (on-site apartment with kitchenette and private full bath)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level