Community & Housing Coordinator: full-time, live-in position

International House at UC Berkeley•Berkeley, CA

1d•$70,000 - $74,000•Onsite

About The Position

International House (I-House) is a non-profit organization affiliated with the University of California, Berkeley, dedicated to fostering intercultural respect and leadership skills for a more equitable and peaceful world. Founded in 1930, I-House provides housing for over 600 UC Berkeley students, creating a vibrant multicultural living and learning community that promotes understanding and acceptance. The organization is committed to diversity and inclusion, encouraging applications from individuals of all backgrounds. The Community & Housing Coordinator (CHC) is a full-time, live-in professional staff member responsible for the daily administrative management and oversight of International House's residential community. Reporting to the Assistant Director of Resident Life & Housing Operations, the CHC is the primary operational lead for residential services, housing operations, community support, shared spaces, housing processes, and student staff initiatives. This role involves working closely with Resident Advisors (RAs) and other student staff, enforcing student conduct, providing 24/7 emergency crisis response, and assisting with departmental priorities. The position requires a strong on-site presence and participation in the professional staff on-call rotation.

Requirements

Bachelor's degree in a related field and/or equivalent experience/training.
One to three years of experience in residence life, housing, student affairs, or a related field.
Prior experience supervising or mentoring student employees, peer leaders, or volunteers.
Strong interpersonal, organizational, and problem-solving skills.
Strong verbal and written communication skills, including active listening, flexibility, critical thinking, multi-tasking, prioritization, and time management.
Intermediate computer skills.
Demonstrated ability to respond effectively to crisis situations, conflict resolution, and student conduct administration.
Demonstrated commitment to working effectively with individuals from diverse cultural, social, and educational backgrounds.
Knowledge of advising and counseling techniques.
Knowledge of student development theory.
Ability to gain knowledge of university and departmental principles and procedures involved in risk management.
Ability to work evenings, weekends, and serve in a live-in capacity requiring overnight stays and visibility in the residence hall.
Must be available to respond to emergencies and critical situations outside of normal business hours.

Nice To Haves

Master's degree in Higher Education, Student Affairs, Counseling, Social Work, or a related field.
Experience working in an international, multicultural, or living-learning community.
Familiarity with California employment law and housing regulations.

Responsibilities

Provide guidance, coaching, and mentorship to up to 10 Resident Advisors, supervising their daily work and supporting community initiatives.
Assist with RA recruitment, hiring, onboarding, training, and support the execution of RA meetings and staff development sessions.
Monitor student staff performance and recommend discipline or termination if necessary.
Assign operational schedules and ensure appropriate residential coverage.
Support logistical planning and execution of departmental events and initiatives.
Hire and supervise up to 10 Front Desk Assistants, providing guidance, coaching, and mentorship.
Assign student staff schedules and oversee daily front desk operations, ensuring high-quality customer service.
Oversee ID card distribution, package management, key management, visitor processes, and front desk communications.
Maintain front desk procedures, documentation, and operational standards, conducting routine reviews for improvement.
Maintain a visible and approachable presence within the residential community, building positive relationships with residents.
Provide day-to-day support to residents, assisting them with academic, personal, social, and community concerns.
Support the logistical implementation of Resident Engagement programs and community initiatives.
Monitor community trends and communicate emerging concerns to the Assistant Director.
Oversee and manage daily housing operations, including resident check-in/check-out, room changes, and occupancy processes.
Conduct room inspections and health and safety inspections, and maintain residential records.
Assist with summer housing operations, group arrivals, and operational projects as needed.
Partner with Facilities and Custodial to address and resolve resident concerns and building operations.
Coordinate the daily management of residential shared spaces, including study lounges, Gamble Lounge, Great Hall, music rooms, library, reflection room, and laundry facilities.
Process resident requests for shared space use, monitor utilization, and coordinate furniture, equipment, and technology needs.
Respond to low- and moderate-level conduct concerns, facilitate roommate mediations, and support RAs in responding to community concerns.
Document incidents, maintain accurate records, and serve as a conduct hearing officer when assigned.
Participate in the professional staff on-call rotation, serving as a primary on-call administrator for emergency and crisis response.
Develop and maintain emergency response protocols, coordinate with emergency services, and assess risk to make independent decisions regarding student welfare and safety.
Document and report incidents accurately, and provide immediate support to residents experiencing personal or mental health crises.
Serve as a Campus Security Authority (CSA) and mandated reporter.
Attend departmental meetings, training sessions, and professional development opportunities.
Maintain operational reports and documentation, collect operational data, and recommend operational improvements.

Benefits

Medical coverage
Dental coverage
Vision coverage
Retirement contributions (403(b) plan with 5% matching and 5% non-elective contribution)
Paid time off (18 days accrual in the first year, increasing after 5 years)
Paid sick time
14 paid holidays
Generous family leave and accommodations
Life insurance
Short-term disability
Long-term disability
Flexible Spending Account (FSA)
Commuter benefits
Employee Assistance Program (EAP)
Tax-exempt room and board
On-site apartment with kitchenette and private full bath