Community Health Worker - Norfolk/Portsmouth, Virginia

Waymark • Norfolk, VA

2d • $23 - $26

About The Position

Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. The organization partners with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive.

As a Community Health Worker, you will serve as Waymark’s frontline presence in the community, connecting with patients to provide social support, advocate for their medical needs, and help them navigate health needs. You will work to improve the health of patients from low-income communities by connecting them with providers and resources. You will be part of a multidisciplinary care team that includes licensed clinical therapists, pharmacists, and care coordinators embedded in primary care offices.

The role requires travel within surrounding counties, including meeting patients in the community, in homes, and in healthcare facilities such as hospitals. A set schedule must include at least one weekend day and one late-start shift per week. The position includes a paid, virtual two-week training program.

Requirements

• Highly organized and self-motivated, with the ability to work independently and manage schedules efficiently.
• Sound judgment and the ability to quickly analyze situations.
• Ability to work with a diverse community in an empathetic, passionate, and professional manner.
• Friendly, energetic, and enthusiastic personality.
• Desire to help others.
• Cultural competency and ability to work with diverse groups of community members.
• Excellent communication skills.
• Availability to work a set schedule that includes at least one weekend day per week and one late-start shift per week.
• Reside within a commutable distance of Norfolk/Portsmouth, Virginia.
• Willingness to travel within the surrounding counties, up to 80%.
• Current driver’s license and access to an insured vehicle.
• Compliance with Waymark’s vaccination policy, or documented immunity where applicable; reasonable accommodations may be considered as described in the posting.
• Successful completion of a background check.

Nice To Haves

• Community Health Worker certification.
• Long-time resident of Norfolk/Portsmouth, Virginia, with knowledge of community resources.
• Experience conducting home visits and in-person or phone outreach.
• Experience working with managed care patients.
• Knowledge of Norfolk/Portsmouth, Virginia Medicaid populations.

Responsibilities

• Attend a virtual, two-week paid training program.
• Meet patients in the community, at home, and in healthcare facilities, including hospitals, and conduct needs assessments, including motivating patients to set and achieve health goals.
• Support patients in addressing social challenges such as housing instability, behavioral health concerns, and food insecurity.
• Advocate for patients’ healthcare needs and help them navigate and access necessary medical services and resources.
• Work with other Community Health Workers and staff to create a directory of community resources, such as food banks, housing assistance programs, and childcare resources.
• Manage relationships with healthcare facility providers and partner with Waymark’s care delivery team, including pharmacists, therapists, and care coordinators.
• Expand knowledge of community resources, services, and programs available to members, and build ongoing relationships with organizations to advocate for members.
• Participate in weekly Waymark care team huddles and coordinate patient care with pharmacists, licensed clinical therapists, and Community Health Workers.
• Accurately document each patient encounter in detail.

Benefits

• Performance-based incentives.
• Work-from-home stipend for the first year to help set up a home office.
• Medical, vision, and dental coverage.
• Basic life insurance.
• 20 vacation days accrued over the year and 11 paid holidays.
• Paid parental leave: 16 weeks for birthing parents after six months of employment and 8 weeks of bonding leave for non-birthing parents.
• 401(k) plan with a company contribution, subject to a vesting schedule.
• Commuter benefits.
• Professional development stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed