Community Health Worker, Mobile Medical Unit

MEDICAL TEAMS INTERNATIONAL•Hermiston, OR

22h•$22 - $26

About The Position

The Community Health Worker (CHW) serves as a trusted liaison between Medical Teams International and community members, healthcare providers, and social service organizations. The role provides outreach, health education, care coordination, and navigation support to increase access to health services, reduce barriers, and promote wellness among underserved populations. Working with partner organizations and Medical Teams staff, the CHW supports patients with insurance status and enrollment, healthcare navigation, referrals, appointments, transportation, and connections to community resources. The role provides culturally responsive, trauma-informed health education and outreach, supports patients with complex needs, maintains accurate records and reports, and contributes to quality improvement. The position may also respond to emergent health issues as trained and may mentor new staff or students. The position is based in Hermiston or Pendleton, Oregon, and includes frequent regional travel, occasional overnight stays, and travel to remote areas as needed. The anticipated hiring range is $22.36–$26.44 per hour. The job description lists typical benefits for U.S.-based fixed-term employees working 30 hours or more per week; actual benefits may be prorated for other than full-time work.

Requirements

High school diploma or GED.
Active Oregon Health Authority Trained and Certified Assister certification, or a similar certification required in the jurisdiction.
Valid driver’s license.
Basic Life Support (BLS) for Healthcare Provider certification from the American Heart Association.
At least 2 years of experience in healthcare, community-based outreach, social work, mental health, disability care, or another applicable field.
At least 6 months of experience in health insurance or healthcare system navigation; experience documenting billable services in an electronic health record is preferred within this requirement.
Familiarity with or experience working with farm workers, day laborers, members of Tribal Nations, or similar populations.
Knowledge of standards required by OHA and other partners in programs funded by state health authorities.
Basic understanding of the U.S. health system and of, or training in, Trauma Informed Care.
Cultural knowledge and sensitivity toward populations served; basic medical knowledge, including recognizing social and health risk factors and chronic disease conditions.
Moderate proficiency with Microsoft 365 software, including Word, Excel, PowerPoint, Outlook, and Teams.
Excellent interpersonal, relational, and communication skills; skilled email and written communication with partners and clients; basic competency navigating electronic health record systems; excellent written and verbal English skills.
Commitment to Medical Teams International’s Calling Statement and Core Values.
Ability to work a flexible schedule and weekends as needed, and willingness and ability to travel frequently between focus communities as needed.
Ability to collaborate with patients, families, clinical team members, and community resources and to work with people from diverse backgrounds and experiences.
Ability to address substance use and mental illness openly; sensitivity to cultural and individual differences; comfort working with people with mental illness; and ability to work independently.
Eligibility for hiring is subject to thorough background checks, police clearance, and professional reference checks.

Nice To Haves

Associate or bachelor’s degree in a healthcare-related field.
Experience working in mobile healthcare.
Experience with local public health, education, human services, childcare, dental service providers, or disability services organizations.
Bilingual in English and Spanish.
Understanding of services available to migrants, farm workers, unhoused people, people living with substance use and behavioral health needs, and Tribal communities, and of policies affecting these populations.

Responsibilities

Identify and address barriers to care, determine patients’ health insurance status, assist with health plan enrollment, and provide insurance navigation education and guidance, including referrals for OHP and other Medicaid programs.
Connect patients to primary care providers and confirm attendance at initial appointments.
Provide culturally responsive, trauma-informed assistance navigating healthcare and social service systems, including scheduling, transportation, and coordination with other health providers.
Provide evidence-based, culturally responsive health education on disease prevention, vaccine confidence, chronic disease management, oral health, nutrition, and overall wellness.
Maintain current resource lists and refer patients to community organizations for food, housing, behavioral health, and other support services.
Build trusted relationships through outreach and engagement, serve as a bridge to health and social service systems, and advocate for equitable preventive health services, including routine and seasonal immunizations.
Address health myths and misinformation using trauma-informed, culturally responsive communication and motivational interviewing.
Collaborate with case managers, clinical teams, and community partners to support patients with complex medical, mental health, or substance use needs.
Apply Medical Teams’ validated health screening tools as appropriate.
Collect and report data required by Medical Teams and funders, and prepare accurate, timely reports for internal and external stakeholders.
Comply with HIPAA and organizational confidentiality standards and maintain thorough, accurate documentation in the electronic health record system.
Contribute to quality and performance improvement initiatives.
Respond to emergent health issues as trained, providing first aid or Basic Life Support as appropriate.
May serve as a focal point or mentor for new staff or students assigned to Medical Teams.
Attend coordination and planning meetings, utilize volunteers as needed, and participate in evaluation and feedback processes.
Promote safeguarding of program participants and employees and follow applicable safeguarding, protection, and harassment-free workplace policies and codes of conduct.
Perform other duties as assigned.