Community Health Worker (12-Month Contract)

Zócalo Health•Alpine, CA

14h•$27 - $30•Hybrid

About The Position

Zócalo Health is a tech-driven healthcare provider focused on serving the Latino community. Founded in 2021, Zócalo Health aims to improve the healthcare experience for communities that have historically faced challenges such as long wait times, language barriers, and reliance on family members to navigate the healthcare system. The company offers culturally aligned care through community-based providers and virtual services, partnering with organizations, providers, and health plans. Their mission is to make healthcare accessible, personalized, and community-rooted, ensuring no one navigates the system alone and everyone receives the care they deserve. Zócalo Health is seeking passionate individuals to join their mission of expanding reach and providing better health outcomes.

Requirements

Fluency (verbal and written) in English and Spanish.
High school diploma or GED (minimum).
Must possess a Community Health Worker certification, which included field experience as a requirement for completion -OR- Demonstration of 2,000+ hours of CHW work (paid or volunteer) in the past three years and willingness to obtain a Community Health Worker certification within 18 months of hire date
1-3 years healthcare experience or healthcare navigation within the community.
2 - 5 years of community work, advocacy, engagement, or organizing.
Comfortable working with multiple computer applications simultaneously and willingness to learn new technologies and frameworks.
Team player who builds effective working relationships.
Ability to train others.
Flexible and able to travel to other communities
Willing to travel to support community events and in person patient appointments.
Have reliable sources of transportation.
Must reside in Inyo, Mono, or Alpine County
Authorized to work in the United States.

Nice To Haves

Knowledgeable of Latino customs and cultural norms
Familiarity with Google workspace.
Past experience documenting in an EHR.
Training in motivational interviewing.
Well-known in and have strong ties to the local Latino community.
Well versed in local resources to support SDOH needs.

Responsibilities

Play an active role in patient registration and enrollment, including organizing community engagement and outbound calls to patients.
Conduct outreach (virtually and in-person) to patients scheduled for appointments and complete initial intake.
Engage with a panel of assigned patients to provide care navigation, appointment logistics, prescription drug support, lab support, referral coordination, care plan adherence, and resource sharing.
Assess for social determinants of health (SDOH) needs and enroll patients in SDOH programs, including care planning development, referral to community resources, coaching, and graduation planning.
Collaborate with a multidisciplinary care team to contribute to care plans, triage requests, and solve complex patient needs.
Document all patient and care team interactions across multiple systems and tools.
Participate in community events to support patient activation and trust-building, including relationship-building with key contacts, facilitating group education sessions, and liaising with community organizations.
Provide culturally and linguistically appropriate health education and information.
Assist with federal and state support program enrollment, appointment scheduling, referrals, and promoting continuity of care.
Support individualized goal setting using motivational interviewing.
Conduct individual social needs assessments.
Provide social support by listening to patient concerns and referring to appropriate support resources.
Attend and participate in community events as a Zócalo Health representative.
Coordinate internal clinical services.