Community Health Worker

Grace Health•London, KY

About The Position

As defined by the American Public Health Association (APHA): A Community Health Worker (CHW) is a frontline public health worker who is a trusted member of and/or has a uniquely close understanding of the community served. This trusting relationship enables the CHW to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. A CHW also builds individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support, and advocacy (APHA, 2018). A Community Health Worker is a non-clinical position. Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff. All employees must embrace a team-based approach to patient care and understand that each role is important to our success. Team members must demonstrate excellent team communication and coordination to provide quality patient care. Community Health Workers role includes communicating with community organizations, health plans, facilities, and specialists. Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice. Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations. Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care. All team members will be involved in the process of improving quality incomes. Team members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement. Team members will participate in Grace Health's advocacy program.

Requirements

High school diploma or equivalent.
Must possess a valid driver’s license.
Ability to disseminate information.
Ability to follow through and carry out plans of action.
Good verbal skills.

Nice To Haves

Priority will be given to applicants who have experience with social, housing, environmental, health or behavioral health system.

Responsibilities

Successfully complete a certification in Community Health Worker services.
Support the patient in following instructions given by provider (e.g. dietary instructions, medication adherence, etc.), perform assessments of patient and family needs for information about mental health, health and social services, and provide information and education about services, and referrals information to patients and their families.
Act as a liaison between patients and their families, behavioral health and human service providers, and report to network members the specific characteristics of conditions which impede patients from obtaining available services.
Work with multi-disciplinary teams to establish action plans for patients and families; ensure action plans are carried out, link patients with all needed services; connect patients to support groups; provide emotional and educational support for patients and families.
Maintain precise records in accordance with protocol.
Participate in continuing education programs, in-service education programs, and peer support system with other Community Health Workers.
Other minimal performance requirement levels as designated.
Other duties as assigned.
Follows policies and procedures of the office, including administrative, clinical, quality assurance, and personnel.
Maintains good attendance (daily, meetings, and other assignment tasks).
Maintains timely documentation of all work assignments.
Maintains patient confidentiality.
Routinely keeps supervisor informed about attendance and job assignments.
Flexible in being able to multitask.
Works effectively and at an efficient pace.
Works cooperatively with providers, administration, and peers.