Community Health Worker

North Country Family Health Center Inc•City of Watertown, NY

1d•Onsite

About The Position

The Community Health Worker provides care coordination and insurance navigation as part of a collaborative team with Patient Access, Revenue Cycle, Quality, Population Health, Health Information Management, and clinical staff. They work directly with patients, many of whom are high risk, along with their families and NoCo's primary care providers, to keep care smooth and continuous. The role includes making patient outreach calls, providing transportation and other enabling services, and helping close gaps in care. The CHW also helps patients get and keep health insurance; this includes helping with Medicare, Medicaid, Essential Plan and Marketplace applications and renewals, explaining new work requirements, and making sure paperwork is submitted on time. They serve as the point of contact, advocate and information resource for patients, care teams, families and caregivers, payers, and community resources. The CHW must complete the Facilitated Enroller Certification Training Program by June 30, 2027.

Requirements

Certification as a Community Health Worker or completion of a Community Health Worker training program
At least one year of experience as a Community Health Worker or Case Manager in a Community-Based Organization
Current New York State LPN license
Certification as a Medical Assistant
Certification as a Nursing Assistant with proven knowledge of patient care, barriers of care faced by high risk populations, and care coordination of high risk population
A degree in the Human Services field
Knowledge of patient care, medical terminology, access, and compliance issues (preferred but not required; must be willing to learn)
Excellent interpersonal and verbal communication skills
Skilled with computers and computer applications
Attention to detail
Problem resolution skills
Positive attitude and high energy
Quick learner
Adaptable to change
Resourceful and proactive when identifying and resolving problems
Valid driver’s license
Means of personal transportation

Nice To Haves

Administrative skills including knowledge of patient care, medical terminology, access, and compliance issues

Responsibilities

Provide care coordination and insurance navigation.
Work directly with high-risk patients, their families, and primary care providers.
Make patient outreach calls.
Provide transportation and other enabling services.
Help close gaps in care.
Assist patients in obtaining and maintaining health insurance, including Medicare, Medicaid, Essential Plan, and Marketplace applications and renewals.
Explain new work requirements for insurance.
Ensure timely submission of insurance paperwork.
Serve as a point of contact, advocate, and information resource for patients, care teams, families, caregivers, payers, and community resources.
Complete the Facilitated Enroller Certification Training Program by June 30, 2027.