Community Health Worker
UMass Memorial Health•Milford, MA
•$38,064 - $68,515•Onsite
About The Position
The Community Health Worker (CHW) collaborates with the care team to improve the system of care for high-risk patients. They advocate for patients, helping them navigate health, mental health, and community services to ensure they receive comprehensive support. The CHW may carry a caseload independently or in partnership with RN/SW Care Managers, assisting with access to state and community resources, coordinating services, and supporting families with behavioral health needs.
Requirements
- Associate’s Degree, BSW, BEd, or relevant community experience.
- 1–2 years of experience with patients managing complex medical and behavioral health issues.
- Experience navigating behavioral health systems.
- Strong communication, organizational, and time management skills.
- Ability to work independently and collaboratively.
- Competence in virtual platforms and EMR systems.
Nice To Haves
- Experience as a CHW, peer specialist, peer advocate, or LCSW.
- Experience with electronic medical records and virtual visits.
Responsibilities
- Collaborate with iCMP RN/SW to manage caseloads and build team capacity.
- Support patients in self-advocacy and community engagement.
- Map and share community resources such as housing, food, and shelter.
- Connect families with services and track referrals.
- Assist with applications for MassHealth, DTA, DDS, DMH, and other state programs.
- Coordinate services for children with Autism and behavioral health needs.
- Locate mental health providers and ensure appropriate referrals.
- Attend educational and mental health service meetings with families.
- Provide peer support and cultural mediation.
- Deliver culturally appropriate health education.
- Conduct follow-up calls, virtual visits, and home visits as needed.
- Help patients organize records and schedule follow-up appointments.
- Document encounters in the EMR per MRPG/MGB workflows.
- Meet documentation and performance timelines (e.g., PDA within 48 hours of discharge).
- Maintain and update the MRPG Resource Database.
- Attend supervision and team meetings regularly.
- Develop strong working relationships with care team members.
Benefits
- This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
