Community Health Worker

CommonSpirit Health•Merced, CA

11d•Onsite

About The Position

As our Community Health Worker, you will serve as a vital link between underserved communities and essential community resources. You will be instrumental in reducing health disparities by helping clients navigate and access critical health, social, educational, and employment services through a home-visiting model. Every day you will proactively engage with clients through home visits, meticulously assessing their needs and identifying specific Pathways to care and support. You will connect clients to identified community resources, provide guidance on accessing medical, behavioral health, and social services, and offer practical assistance to overcome logistical obstacles. To be successful in this role, you will possess a profound understanding of the cultural and geographical nuances of underserved communities. A strong ability to problem-solve, coupled with empathy and resilience, is essential for effectively removing barriers to care and empowering clients. Is a role model for the Hospital's Patient Satisfaction effort, i.e. demonstrates AIDET principles when interacting with customers, subordinates and colleagues. Responsible for establishing trusting relationships with patients, and their support team, while providing general support and encouragement Based on social needs screening results, provide ongoing follow-up, basic motivational interviewing and goal setting with patients/support team Follow-up with patients via phone calls and visits to other settings where patients may need assistance Follow up with patients should be on-going from initial identification through closure Help patients reach personal goals and attend appointments, as needed

Requirements

A minimum of one (1) year experience in a healthcare setting working with patients, healthcare services, medical groups and payors required.
A minimum of one (1) year experience in community outreach, advocacy work within the healthcare/community.
High School Diploma or GED.
Completion of Community Health Worker certification program at Charles Drew University - within 12 months of hire.
Ability to use Google Workspace.
Able to provide culturally appropriate service.
Ability to build effective relationships with patients, staff, community agencies and community members.
Knowledge of healthcare payors, medical groups and services.

Nice To Haves

Associate Degree, preferable in a healthcare related field.
CA Driver’s License.
Bilingual Spanish speaker with ability to read and write Spanish.

Responsibilities

Serve as a vital link between underserved communities and essential community resources.
Reduce health disparities by helping clients navigate and access critical health, social, educational, and employment services through a home-visiting model.
Proactively engage with clients through home visits, meticulously assessing their needs and identifying specific Pathways to care and support.
Connect clients to identified community resources.
Provide guidance on accessing medical, behavioral health, and social services.
Offer practical assistance to overcome logistical obstacles.
Act as a role model for the Hospital's Patient Satisfaction effort, demonstrating AIDET principles when interacting with customers, subordinates and colleagues.
Establish trusting relationships with patients and their support team, while providing general support and encouragement.
Provide ongoing follow-up, basic motivational interviewing and goal setting with patients/support team based on social needs screening results.
Follow up with patients via phone calls and visits to other settings where patients may need assistance.
Follow up with patients on-going from initial identification through closure.
Help patients reach personal goals and attend appointments, as needed.