Community Health Worker (Central Louisiana)

Louisiana Public Health Institute•New Orleans, LA

9d•Hybrid

About The Position

Community Health Workers (CHWs) are trusted members of communities they serve who build relationships at the grassroots level and support individuals, families, and communities by ensuring they are connected to the health and social services they need to be healthy and well. As a CHW, this is an opportunity to work alongside communities and service providers to improve cancer-related health outcomes among those who are most impacted by health disparities such as people of color, those with lower income, and people with low access to healthcare. The Louisiana Public Health Institute (LPHI) is a statewide, non-profit organization that has been promoting the health and well-being of Louisianians since 1997. Our 65+ employees work alongside 500+ partner organizations at the local, state, and national levels to leverage our broad expertise in public health to achieve our mission of ensuring that everyone has fair and just opportunities to be healthy and well. Our strategic plan priority areas include Health Equity, Partnerships and Collaboration, A Healthier Louisiana, and A Thriving Organization. A successful candidate will have a strong connection with and regional expertise of priority communities in Louisiana. The candidate should be an independent, self-starter with strong abilities to manage multiple responsibilities and prioritize appropriately, thrive in a collaborative environment, proactively anticipate, and manage challenges. Day-to-day responsibilities may include managing schedules and patient appointments, working directly and communicating with patients in a community or clinical setting, working closely with clinical staff, managing referrals, identifying, and prioritizing items for attention, documentation management, and program activity coordination. The work you do at LPHI supports the organization’s ability to operate effectively and serve its mission. Your role contributes to how work gets done across teams—helping ensure efforts are organized, responsive, and aligned to organizational priorities that improve and advance health equity. We value collaboration, respect for lived experience, and continuous learning, and we strive to create an environment where every team member can contribute fully to advancing Health Equity, strengthening Partnerships and Collaboration, building a Healthier Louisiana, and supporting a Thriving Organization.

Requirements

3-5 years of experience as a Community Health Worker, supporting community care coordination required.
Knowledge of public health, chronic conditions, and regional healthcare navigation.
Strong interpersonal and relationship-building skills with experience working with individuals and groups of diverse backgrounds.
Ability to think proactively, be a self-starter, and function both independently and as a team.
Ability to collaborate effectively and build strong, positive relationships with colleagues and partners, both internal and external to LPHI.
Exceptional emotional intelligence, including interpersonal skills and experience working with individuals and groups from diverse backgrounds.
Demonstrated learning orientation; ability to learn new subject areas quickly.
Ability to champion and manage change.
Demonstrated ability to deliver with excellent quality and impact.
Ability to model and inspire authentic leadership.
Commitment to public health and achieving health equity.
Strong organizational skills required.
Ability to think proactively and function independently and must be able to work well in a team.
Ability to maintain a highly detail-oriented approach to documentation to ensure care coordination.
Proven and excellent written and oral communication skills.
Ability to utilize virtual meeting platforms, including but not limited to Microsoft Teams and Zoom to participate and coordinate meetings with clients and activities in a virtual environment.

Nice To Haves

Strong connection with and regional expertise of priority communities in Louisiana.

Responsibilities

Conduct outreach activities to educate community members about preventive health measures and available services using, virtual, in-person, or hybrid platforms.
Assist individuals in navigating the healthcare system, including helping them access and make referrals for medical care, social services, and emergency assistance.
Provide support to individuals managing chronic conditions and advocating for their needs.
Support documentation management efforts to gather and relay community health data back to healthcare organizations to ensure that programs and policies are responsive to community needs.
Communicate and coordinate across internal teams and with external partners to gain an understanding of internal and community assets to broaden perspective, and to continue to grow and learn.
Coordinate and facilitate meetings, trainings, and events using virtual, in-person, or hybrid platforms as required.
Develop communications materials, including e-mails to partners, website updates, promotional products, and more.
Proactively collaborate with team members to ensure tasks are completed.
Participate in organization, department, and project level trainings and meetings.
Exercise good judgment with respect to priorities and effective use of the team’s time.
Develops a deep understanding of the programmatic areas and partners to support administrative improvements.
Maintain files of relevant organizational and programmatic documents. Updates documents, as necessary.
Engage in professional development activities to improve job-related skills and knowledge.

Benefits

LPHI contributes 7% of pre-tax salary to the employees’ 401k per pay period regardless of employee contribution, after six continuous months of employment
100% paid premiums for employee health (Core plan), dental, short-term disability, long-term disability and term life insurance beginning on the first day of the month, on or following one month of full-time employment
100% paid Employee Assistance Program
100% paid parking at 601 Tchoupitoulas Parking Garage
Traditional, flexible, or compressed work schedules
Resources committed to professional development
15+ paid holidays per year that includes Thanksgiving Break and Winter Break
10 vacation days accrued per year, years 0-2
15 vacation days accrued per year, years 3-5
20 vacation days accrued per year, year 6+
3 personal days
1 floating holiday (employee’s choice)
12 sick days