Temp Community Health Worker - Bilingual (Spanish) - Fairfield

PLANNED PARENTHOOD SHASTA-DIABLO•Fairfield, CA

8d•$28 - $33•Hybrid

About The Position

The Community Health Worker (CHW) serves as a trusted liaison between Planned Parenthood Northern California (PPNorCal), patients, and the communities we serve. The CHW improves access to healthcare, reproductive health services, and community resources by providing culturally responsive patient resource navigation, health education, outreach, advocacy, and care coordination. Working collaboratively with health center staff and community partners, the CHW addresses social determinants of health (SDOH), promotes health equity, and supports PPNorCal's mission of providing inclusive, high-quality reproductive healthcare. The CHW serves as an integrated member of the care team while fostering meaningful relationships that improve health outcomes and expand access to care.

Requirements

High School Diploma or equivalent required
Bilingual English/Spanish proficiency may be required depending on the assigned health center or program needs
Ability to travel throughout the assigned service area to health centers, community locations, and outreach events as needed to perform the essential functions of the position
Ability to work a flexible schedule, including evenings and weekends, as business needs require
Strong customer service and patient advocacy skills
Knowledge of community resources and social service systems
Strong organizational and time management skills with the ability to prioritize multiple assignments
Effective written and verbal communication skills
Proficiency with Microsoft Office applications and electronic health record or case management systems
Ability to collect, document, and report program data accurately
Strong problem-solving and critical thinking skills
Commitment to providing culturally responsive, equitable, and inclusive services
Ability to maintain professionalism while working in a fast-paced healthcare environment

Nice To Haves

Associate's in Public Health, Social Work, Health Education, Human Services, or a related field preferred, or an equivalent combination of education and experience
Experience in community outreach, public health, healthcare, patient navigation, social services, or a related field preferred
Demonstrated knowledge of or experience serving communities experiencing health disparities and barriers to care
Ability to build rapport and establish trusting relationships with diverse populations
Demonstrated ability to work effectively with individuals from diverse cultural, socioeconomic, linguistic, gender identity, sexual orientation, disability, and lived-experience backgrounds
Excellent interpersonal, communication, and active listening skills
Ability to maintain confidentiality and exercise sound judgment
Ability to work independently while collaborating effectively as part of a multidisciplinary healthcare team

Responsibilities

Build trusting relationships with patients through culturally responsive, trauma-informed, and patient-centered care utilizing active listening and motivational interviewing techniques
Assess patient needs and assist with identifying and reducing barriers to healthcare access
Connect patients with internal and external resources, including food, housing, transportation, legal services, behavioral health, care coordination, telehealth, and other community supports
Assist patients with MyChart enrollment, scheduling follow-up appointments, insurance verification, enrollment applications, and access to healthcare services
Maintain current knowledge of Medi-Cal, Family PACT, and other health coverage programs to assist patients with eligibility, enrollment, renewal, and ongoing access to benefits
Provide ongoing follow-up and support to patients as appropriate
Develop, maintain, and strengthen collaborative relationships with community-based organizations (CBOs), schools, healthcare providers, advocacy organizations, and other community partners
Represent PPNorCal at community events, outreach activities, health fairs, coalition meetings, and educational forums
Identify partnership opportunities that expand access to reproductive health education and community resources
Support grassroots outreach and community engagement efforts that increase awareness of PPNorCal services and programs
Deliver culturally and linguistically appropriate health education related to sexual and reproductive health, disease prevention, vaccinations, STI prevention, wellness, and available community resources, this may include bilingual presentations
Encourage patient self-advocacy through education, resource connection, and health literacy
Promote health equity by addressing social determinants of health and advocating for equitable access to healthcare services
Maintain accurate, timely, and confidential documentation in accordance with organizational policies, HIPAA requirements, and grant requirements
Track patient encounters, outreach activities, community partnerships, and program outcomes using assigned technology and reporting systems
Collect and document patient impact stories and program data to support grant reporting, quality improvement initiatives, and program evaluation
Assist with grant-related activities, including narrative development and program documentation, as assigned
Function as an integrated member of the health center team by completing cross-training in designated clinical and operational workflows to support patient care and health center operations
Collaborate with internal multidisciplinary teams – including Telehealth, Care Coordination, Patient Navigation, and Behavioral Health – to coordinate patient care and facilitate referrals
Utilize electronic health records (EHR), patient management systems, Microsoft Office applications, and other assigned technology to perform job responsibilities effectively
Participate in organizational initiatives supporting Diversity, Equity, Inclusion, Belonging, and health equity
Perform other duties as assigned