Community Health Worker (CHW) at North Las Vegas Family Health

Nevada Health Centers I•North Las Vegas, NV

2d•Onsite

About The Position

The Community Health Worker (CHW) will be responsible for helping patients and their families to navigate and access community services, other resources, and adopt healthy behaviors. CHW is responsible for identifying patients served by NVHC and monitoring selected patients to ensure compliance with screenings and treatment plans. The CHW will participate in training programs to learn the best-practice methods for effective patient navigation and/or education. Provides training for clinical staff regarding special grants and projects for patients.

Requirements

High school diploma or general education degree (GED)
CHW Certificate of Completion or ability to obtain certification within 6 months from date of hire.
BLS/CPR Certification
Must be able to attend community events, conferences, and off-site meetings
English/Spanish fluency
Demonstrated proficiency with computer programs and data entry
Ability to communicate via written and verbal communication
Ability to exercise good judgement in appraising situations and responding appropriately to underserved population groups.

Nice To Haves

experience with Electronic Health Records highly preferred
Experience in a healthcare setting with diverse populations
Knowledge of CPT and ICD-9/10-CM coding and HIPAA

Responsibilities

Promote health by educating patients regarding prevention and/or treatment of healthcare needs
Coordinate healthcare screenings for assigned measures per the needs of the patient
Track patient follow up care and patient no shows, promoting continued care
Provide financial and medical community resources for patients
Provide pre-visit planning to ensure patients understand what to expect during their appointment and account for any outstanding patient results
Contact assigned insurance patients to inform them of services at NVHC and schedule appointments with providers
Works closely with providers to receive guidance and instruction for patient care follow-up
Utilize electronic medical records system for reporting, patient data entry, documenting services provided
Provide training and education to clinical staff regarding patient resources and focused quality measures
Follows all policies and procedures and appropriately report concerns and patient issues as well as procedures for personal requests.
Alert for ways to improve customer service, improve patient flow
Attend community events to promote care opportunities available at NVHC