Community Health Worker - On Call

Multnomah County•Portland, OR

4d•$28 - $35•Hybrid

About The Position

This Work Matters! We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities. The Community Health Worker - On Call is responsible for developing and delivering activities designed to promote individual, community and population health with a focus on social determinants of health. In this exciting and dynamic role, your key responsibilities will include referral outreach and care coordination, health education, community engagement and health promotion across both community and clinical settings, such as medical, dental, pharmacy, behavioral health. This on call position is responsible for Community Health Worker (CHW) coverage for all 7 primary care clinics within the Portland Metro area. The individual must have flexibility with their site assignments, as the employee may be asked to change clinic location with short notice.

Requirements

Education/ training equivalent to associate’s degree.
One (1) to four (4) years of experience working in a medical home/ clinical setting and in the social services field, including skills supporting patients with complex needs and navigating health and community-based systems.
Must be able to obtain BLS/ CPR Certification within 30 days of hire.
Must have a valid Driver’s license.
Must pass a reference check.

Nice To Haves

Community Health Worker (CHW) Certification
Ability to apply an equity, intersectional and anti-racist lens
Demonstrated advanced knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to services and opportunities
Ability to help clients navigate Health systems, and connect patient to community resources
Advanced proficiency in Electronic Health Records such as Epic
Ability to apply trauma informed and client-center approach
Skilled at developing and presenting in public health education classes and presentations

Responsibilities

Provide direct client support in response to provider referrals under the Patient-Centered Medical Home model; coordinate care for clients navigating complex health and social service systems; deliver individual and family support, advocacy and accompaniment to specialty appointments as needed.
Connect clients to community and social support resources such as public benefits, school-based services, and aging and disability programs; conduct outreach and home visits to assess needs, address barriers to care, support provider interventions, and promote health in the home environment.
Complete required documentation, paperwork, and care coordination activities in Epic and client’s electronic health record.
Collaborate in the planning and delivery of interactive health education classes and presentations for diverse populations; provide culturally appropriate, department-approved health education in individual, family, and group settings, primarily through in-person programming such as walking groups, grocery store tours, cooking classes, and etc/, with limited use of virtual formats when appropriate.
Support clients in setting achievable health goals and building skills to understand and apply healthy information; participate in the development of or referral to programs that promote client engagement and address social determinants of health, including initiatives such as nutrition education, physical activity programs, and community-based wellness resources.
Establish and maintain effective working relationships with the medical care team members; participate in regular team meetings, case conferences, and collaborative care planning to support coordinated, client-centered services; communicate appropriately regarding shared clients; and ensure documentation is completed in the electronic medical record.
Build and sustain partnerships with community members and community-based organizations that serve the clinic’s client population; represent the needs and perspective of diverse communities,including culturally and linguistically specific populations, to strengthen collaboration, improve access to services, and enhance continuity of care.