Community Health Worker Workleader

Cleveland Clinic•Austin, TX

1d•Onsite

About The Position

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. As a Community Health Worker Workleader, you will provide leadership and training to assigned employees. In this role, you will oversee the daily operations of other Community Health Workers while also performing the duties of the assigned position. You will support and coach Community Health Workers in delivering a positive patient experience and working successfully within the Pathway Hub, perform quality reviews of monthly OKRs and performance, ensure achievement of metrics and support completion of EPIC documentation. A caregiver in this position works Monday through Friday from 8:30 a.m. – 5:00 p.m., with occasional community events, with advance notice and team rotation.

Requirements

High school diploma/GED
Community Health Worker (CHW) Certification through the Board of Nursing
Valid Driver’s license
Four years of work experience as a CHW (Community Health Worker) or patient navigation field
Demonstrated time management skills with the ability to balance multiple priorities and meet timelines
Ability to work effectively in stressful, sensitive and emergency situations
Ability to provide instructions and communicate effectively, both orally and in writing, with individuals of varying backgrounds and abilities
Ability to consider the role of cultural, social and behavioral factors in the accessibility, availability, acceptability and delivery of public health services
Ability to maintain accurate and complete records

Nice To Haves

Medical Assistant training or Medical Assistant certification
Bilingual in English and Spanish
Epic experience
Experience with electronic medical records (EMR)
Medical terminology knowledge
Experience as a CNA, Medical Assistant, or other patient-facing healthcare role
Community outreach or human services experience

Responsibilities

Provide cultural mediation among individuals, communities and health and social service systems, including education on navigating health and social service systems, building health literacy and supporting cross-cultural communication.
Under the supervision of professional staff, assist in creating a positive and supportive work environment, enforce a safe workplace and promote a culture of teamwork, communication and respect for living and working in a multicultural society.
Provide coaching and social support by motivating and encouraging individuals to obtain care and other services, supporting self-management, and promoting disease prevention and management of health conditions.
Advocate for individuals and communities by addressing their needs and perspectives, connecting them to resources and advocating for basic needs.
Build individual and community capacity by providing training and developing capacity among CHW peers and groups of Community Health Workers.
Develop and maintain working relationships with clients and make referrals to community agencies and services.
Participate in evaluation and research activities related to CHW services and programs.
Other duties as assigned.