Community Health Worker/Promotor(a) de Salud
About The Position
Zócalo Health is seeking a Community Health Worker/Promotor(a) de Salud to join their team. This role is crucial in providing culturally aligned and accessible care to the Latino community. The Community Health Worker will build trust through shared cultural and linguistic backgrounds, thereby improving patient engagement and access to care. The position involves working directly with patients to help them navigate their health and social needs, educating them on disease prevention, coordinating care, and connecting them with community resources. The role also includes organizing community events, gathering health data, and contributing to health equity and better outcomes. This position reports to the Community Health Worker Manager and involves working primarily in the community with some remote responsibilities.
Requirements
- Fluency (verbal and written) in English and Spanish.
- High school diploma or GED (minimum).
- Must possess a Community Health Worker certification, which included field experience as a requirement for completion -OR- Demonstration of 2,000+ hours of CHW work (paid or volunteer) in the past three years and willingness to obtain a Community Health Worker certification within 18 months of hire date.
- 1-3 years healthcare experience or healthcare navigation within the community.
- 2 - 5 years of community work, advocacy, engagement, or organizing.
- Previous working experience in related jobs (health promotion, project coordination, social research, administration).
- Comfortable working with multiple computer applications simultaneously and willingness to learn new technologies and frameworks.
- Team player who builds effective working relationships.
- Ability to train others.
- Flexible and able to travel to other communities.
- Willing to travel to support community events and in person patient appointments.
- Have reliable sources of transportation.
- Must be authorized to work in the United States.
- Fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless approved for a reasonable accommodation.
Nice To Haves
- Knowledgeable of Latino customs and cultural norms.
- Familiarity with Google workspace.
- Past experience documenting in an EHR.
- Training in motivational interviewing.
- Well-known in and have strong ties to the local Latino community.
- Well versed in local resources to support SDOH needs.
Responsibilities
- Play an active role in patient registration and enrollment, including organizing community engagement and outbound calls to patients.
- Conduct outreach (virtually and in-person) to patients scheduled for appointments and complete initial intake.
- Engage with a panel of assigned patients to provide care navigation, appointment logistics, prescription drug support, lab support, referral coordination, care plan adherence, and resource sharing.
- Assess for social determinants of health (SDOH) needs and enroll patients in SDOH programs, including care planning development, referral to community resources, coaching, and graduation planning.
- Collaborate with a multidisciplinary care team to contribute to care plans, triage requests, and solve complex patient needs.
- Document all patient and care team interactions across multiple systems and tools.
- Participate in community events to support patient activation and trust-building, including relationship-building with key contacts, facilitating group education sessions, and liaising with community organizations.
- Provide culturally and linguistically appropriate health education and information.
- Assist with federal and state support program enrollment, appointment scheduling, referrals, and promoting continuity of care.
- Support individualized goal setting using motivational interviewing.
- Conduct individual social needs assessments.
- Provide social support by listening to patient concerns and referring to appropriate support resources.
- Attend and participate in community events as a Zócalo Health representative.
- Coordinate internal clinical services.
Benefits
- Ground floor opportunity; shape the direction of a fast-growing, high impact healthcare company
- Comprehensive benefits (medical/dental/vision)
- Generous home office stipend
- Competitive compensation
- Generous PTO policy including 6 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
