Community Health Worker-Navigator (L2)

Primary Care Coalition of Md•Silver Spring, MD

2d•$53,000 - $58,000•Hybrid

About The Position

PCC is seeking a Community Health Worker (CHW) to navigate and connect uninsured patients from local emergency departments to appropriate primary care services. This role involves providing health education, support, and advocacy to diverse populations. The ideal candidate will possess strong communication skills, cultural sensitivity, and a commitment to improving public and population health outcomes. The position offers an opportunity to make a meaningful difference in people’s lives through outreach, education, support services, and by building trusting relationships with clients and communities to promote equitable access to healthcare, social services, and preventive health resources.

Requirements

High School Diploma or GED required.
Certification as a Community Health Worker (CCHW or MD CHW) required.
3–5 years of experience in community partnerships or nonprofit operations.
Experience working with immigrant/refugee communities or human services programs required.
Strong interpersonal skills with the ability to work effectively with diverse populations.
Detail-oriented and proactive problem-solver.
Computer literacy with expertise in Microsoft Office, including Word, Excel, and PowerPoint.

Nice To Haves

Bachelor’s degree preferred.
Experience in public health, public outreach, or non-profit setting preferred.
Background in community health navigation and outreach programs preferred.
Familiarity with data collection methods and medical terminology is beneficial.
Utilization of Power BI and other data tracking tools to monitor client engagement, identify community health trends, support navigation activities, and improve program reporting and service delivery a plus.
Knowledge of motivational interviewing techniques and public health principles is preferred.
Strong organizational and time-management skills; ability to juggle multiple moving parts.
Excellent interpersonal and communication skills; bilingual a plus.

Responsibilities

Conduct community outreach to identify and engage individuals requiring primary care health services and social needs connection
Assist clients in navigating healthcare and social services systems and accessing resources
Provide care coordination, navigation, referral tracking, and follow-up support
Provide application assistance supporting clients in completing paperwork and applying for programs and benefits
Collect and document data related to client interactions, health status, and service needs
Support clients with disabilities by adapting communication methods and providing tailored assistance
Support clients in understanding healthcare information, medical terminology, treatment instructions, and available resources using health literacy-informed approaches
Facilitate group sessions or public speaking engagements to promote health awareness
Collaborate with healthcare professionals and community organizations to support implementation of client-centered care plans
Serve as a liaison between PCC and partner organizations, ensuring timely communication and problem-solving.
Maintain confidentiality and adhere to privacy regulations during all client interactions
Document client and partner feedback, escalating issues to the Program Director.
Other duties as assigned